Debt Recovery and Support Officer

Full Time
Job Sector:
Financial Services / Insurance
South Wales
Salary description:
Start Date:
Accountancy Recruitment Wales Limited
Job Ref:

We are working on behalf of a client who are looking for a Debt Recovery and Support Officer to be based out of their Cardiff office. The role is part time (weekly hours to be confirmed) and is initially fixed term until the end of March 2020. The pro-rata salary is £20,000.

Job Purpose

To be responsible for providing an effective, pro-active and supportive direct contact with customers in arrears or at risk of being in arrears.

Key Responsibilities
* To carry out home visits as needed to customers in arrears or at risk of falling into arrears.
* To carry out home visits to previous customers with historic bad debt to clear outstanding arrears.
* To provide information and signposting for benefit and income maximisation advice and support
* To negotiate repayment plans and accepting doorstep electronic loan repayments
* To undertake related administrative tasks including but not limited to identifying late or missed payments, making initial contact with customers and preparing records and paperwork before and after visits.
* To carry out income and expenditure (budgeting) exercises with customers who have experienced a change of circumstances which has impacted on their ability to adhere to the original loan agreement terms and conditions

Essential Criteria
* Relevant experience and knowledge within an income recovery and/or benefit advice role
* Understanding of welfare benefits
* Thorough understanding of the range of informal and legal tools available to recover debt and protect members' interests.
* Ability to work independently on own initiative and problem solve.
* Excellent written and communication skills, including the ability to develop positive and pro-active relationships with customers.
* Strong negotiation skills
* A good level of education, including strong numeracy and literacy skills.
* Ability to work evenings and weekends
* Ability to independently carry out home visits to our members as needed.
* Strong ICT skills
* Clean driving licence and access to a car for visits

Company Description

Closing Date:

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