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Senior Support Worker - Central DAWS Wrexham

Part Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
North Wales
Salary description:
£20, 071 per annum, pro rata
Start Date:
The Wallich
Job Ref:

Senior Support Worker

Reports To: Project Manager

Term: Permanent

Based At: Central DAWS, Wrexham

Salary: £20, 071 per annum, pro rata

Hours of work: 20 hours per week, 4 week rolling ROTA

Closing Date: 14 Nov 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The Central DAWS project is a drug and alcohol service delivered across the counties of Flintshire and Wrexham to adult drug and/or alcohol users, their families and carers.  The service provides drug-related information and advice, triage assessment, referral to structured drug and alcohol treatment, brief psychosocial interventions, harm reduction interventions and aftercare; with the overall aim of reducing harm associated with substance use, and meeting individuals’ needs in a way that promotes independence.  The service is grantfunded through the North Wales Area Planning Board (Substance Misuse). 

This project is in a development phase, having previously been focused on centre-based provision only in the county of Wrexham, but now expanding to cover both Wrexham and Flintshire with a significant focus on providing outreach within the community to ensure the service reaches those who need it.  The project will therefore be dynamic as it evolves and responds to demand across the region.

The service will be delivered across 7 days per week between the hours of 8am – 8pm Monday – Friday and between the hours of 10am – 4pm on Saturday – Sunday with the length and type of sessions based on need.  We are therefore offering flexible contracts between minimum of 16 hours per week to maximum of 30 hours per week.  The staffing requirements may change as the project progresses so a degree of flexibility will be required.

Purpose of Role

  • To support adults, families and carers with their substance misuse-related support needs through a range of interventions, with a focus on harm reduction and promoting independence.
  •  To support the development and expansion of the service by developing relationships with other support providers across Wrexham and Flintshire and responding flexibly to demand.
  • To support the provision of opportunities for service users to be involved in the development and delivery of the service, which may include volunteering, providing peer support, and contributing to the monitoring and review of the service.

Person Profile


  • Knowledge and understanding of the current systems and legal frameworks within which you are expected to work, relating particularly to Substance Misuse, Homelessness, Protection of Vulnerable Adults, Mental Health, and Welfare Benefits.
  • Knowledge of harm reduction, treatment and recovery approaches in relation to substance misuse.
  • Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.
  • Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
  • Knowledge and understanding of the need for professional boundaries.


  • Experience of working with individuals with complex needs.
  • Experience of substance misuse (this can be from a personal perspective).
  • Experience of assessment, monitoring and recording systems.
  • Experience of working with diverse people in a non-judgemental way.
  • Experience of effectively dealing with challenging situations whilst maintaining professional boundaries
  • Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.
  • Experience of lone working on own initiative and without close supervision.
  • Experience of organising resources and prioritising workloads to meet deadlines.


  • Driving licence and own vehicle is essential.
  • Ability to communicate in Welsh is desirable but not essential.

Interview date: 22nd November 2019

New employees are to attend a 5 day Organisational Induction course in Cardiff.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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