1st and 2nd Line Support

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£18000 - £20000/ annum
Start Date:
Job Ref:

This is a great opportunity for a candidate who has experience within a 1st line support role and is looking to gain valuable knowledge and experience of working at 2nd line level. This well-established organisation began its life back in the 70's and has maintained its excellent reputation throughout the years allowing them to experience significant growth as a result.

Working as part of a small IT team and due to the nature of the business you will be responsible for both 1st and 2nd line support duties which will include the following;

Providing 1st line IT support which may include; PC/laptop replacements/rebuilds, active directory account maintenance, ERP system issues, service & workforce management software, PC troubleshooting,
Daily and monthly checks in accordance with I.T audits (Reporting failures, SQL database backup failures, on-site vm backup failures etc.)
Ad-hoc System test company updates,
Looking after mobile phone requirements,
Supporting the internal telephone system,
Report writing,
Identifying and raising requests which may improve the I.T department efficiency,
Create and maintain guides when applicable for internal IT use,
This role would be an ideal opportunity for a candidate wishing to expand on their current 1st line support experience. The successful candidate will work proactively with the IT manager to rectify issues and maintain productivity within the business. The following skills and experience would be highly beneficial;

HNC / HND (or equivalent)
A keen interest in IT
Good verbal & written communication skills
Valid driving license
Self-motivated with good problem-solving skills
This organisation offers the following benefits; Flexitime, healthcare cover, pension, 25 days holiday + BH, Christmas close down, free parking on site, annual pay reviews.

Hours of work would be Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4pm

Company Description

Closing Date:

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