Samsung Product Specialist - Cardiff

Full Time
Job Sector:
Customer Service
South Wales
Salary description:
£22100/ annum 10% bonus, Premium Devices
Start Date:
Job Ref:

Are you engaging and enthusiastic?

Are you passionate about the customer journey?

Do you love mobile technology?

If this sounds like you, we have an exciting opportunity opening where you can take the next step in your career, working Samsung who are a leading technology brand!

Here at Blue Square, we aim to accelerate brand performance through outstanding people and innovative propositions. We are an experiential field marketing company with over 1000 employees. The combination of our team of talented individuals, diverse range of services and insights driven approach, allows us to be able to deliver a positive customer, consumer and brand experience through every interaction. We want YOU to come and join us and become part of our journey to success.

The What…

This role will be focused around demonstrating, training & enhancing awareness around the Samsung brand and IM (Mobile & Tablet) flagship devices. Your core responsibilities will be to engage and interact with Contact Centre staff, demonstrating available products and delivering an incredible experience to enhance the customer journey. You will be required to maintain brand, visual and operational standards whilst identifying opportunities to drive brand awareness & sales. The product specialist role involves motivating Contact Centre staff through engaging content & innovative training. You will be required to drive sales and hit targets.

The Who…

We are looking for confident individuals with big personalities. You should be eager to tackle challenges, be engaging, enthusiastic and have a willingness to learn. You will be working in a Contact Centre so understanding this fast-paced environment is crucial. You should have the ability to build relationships as this is essential to success. The working environment will be very busy, so being dynamic, and flexible are essential.

The How…

To ensure success, you will need to maintain an expert understanding of our client's products. You will be initially provided with in depth training to assist in this, followed up with regular sessions to keep you updated. You will then share this knowledge with Contact Centre agents to increase sales and interactions with the products. Through building relationships, you can build brand advocacy in the Contact Centre, ensuring the staff are buying into you, and therefore buying into the brand. Through daily reporting on our innovative mobile app, you will be able to show how successful you are, and all the great things you are doing within the Contact Centre to make us number 1.

What can we do for you?

We will provide you with best in class training, the opportunity to grow your career to the next level, the latest technology devices on the market, and the opportunity to represent both a field marketing leader and Samsung one of the biggest technology brands in the world.
Are you ready for the challenge?

This role will see you working for Blue Square whilst supporting Samsung

Company Description

Closing Date:

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