Support Analyst

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£18000 - £20000/ annum 26 days a/ l, 5% pension, flex work
Start Date:
Job Ref:

iDentify Solutions are currently working with an award-winning, digital focused, organisation based in Swansea.

Due to continued growth they have a really interesting opportunity for a Support Analyst to join their dynamic support team.

My client is looking for someone who is / has -

* A customer-oriented person, with a 'can-do' attitude - a champion of customer service and experience

* Always able communicate effectively and professionally on behalf of the business

* Able to contribute to the team's goals by pro-actively developing and improving customer relationships

* Able to and are at ease when liaising closely with other departments, at all levels

* Able to manage day-to-day queries of the Support and BAU team.

* Excellent prioritisation skills and know when to escalate customer issues

* Energy, passion and drive to consistently meet or exceed standards, ensuring your investigation and communication meets the KPIs, SLAs, goals as required by the business

* An analytical mind, able to solve problems with logical thinking and by asking the right questions

* Have information security at your heart

Experience wise, you will need to be able to demonstrate the following -

* 2+ years' experience in a customer-facing service or ideally IT support / service desk role

* A confident manner with proven email and telephony skills

* The ability to be self-motivated and to work on own initiative

* The ability to communicate clearly and concisely - both written and verbally

* The ability to meet targets and handle a high-pressure environment

* A relevant A-level or vocational qualification in IT/Computing/Software is preferred.

* General understanding of service levels and prioritisation within a software development environment.

If you are looking to join a business offering real opportunities for career and skill development, within a business that has technology at the heart of what it does. Offering a great benefits package, including 26 days annual leave, 5% pension, flexible working hours, 2 days charity leave etc. Then this is not an opportunity to be missed.

Please send in a copy of your CV in the first instance if you would like to be considered for this opportunity

Company Description

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