Customer Service Administrator

Contract:
Permanent
Category:
Full Time
Job Sector:
Administration / Office Work
Region:
South Wales
Location:
Powys
Salary description:
Competitive
Posted:
19/10/2019
Start Date:
ASAP
Recruiter:
Working Solutions (Mercia) Ltd
Job Ref:
762350712

KEY TASKS
* To assist in taking and processing all sales orders through to despatch within a 24hr period
* To provide reliable customer services support and cover the day to day efficient running of the customer services office
* To assist in ensuring that the Customer Services office is functioning smoothly and efficiently in accordance with Company policies and procedures (ISO9001)
* To assist in dealing with customer enquiries by telephone, post, fax or email in a prompt and efficient manner
* To assist in ensuring prompt processing of all orders received
* To acknowledge all orders with the customer upon request
* To ensure excellent standards of presentation and communication of Company service to the public
* To liaise closely with staff in other departments
* To carry out all work and responsibilities with methodical care and accuracy
* To enter new records of key contacts, customer and competitors ins CRM
* To work within company policies and procedures
* To maintain confidentiality and discretion over company activities, policies and research and development work

KNOWLEDGE / SKILLS / EXPERIENCE
* Qualifications: It is essential to have excellent written and spoken English.
* Work Experience: It is essential to have track record of success in a similar customer service role.
* Preferred knowledge of the company's products, systems and services.
* UK requirements: Essential - ability to work in the UK and full valid driving license.
* IT: Essential - Sage 200/CRM, Microsoft Office Skills namely Excel, Word and PowerPoint

This is a fantastic role for the right person, if that sounds like you then please send your CV to or call on . Working Solutions are acting as an agency on this position and only those candidates able to work in the UK need apply.

Company Description

Closing Date:
16/11/2019

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