Customer Service Advisor

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Caerphilly, Merthyr Tydfil
Salary description:
Competitive
Posted:
01/10/2019
Start Date:
ASAP
Recruiter:
ROCKWOOL
Job Ref:
762350956

The ROCKWOOL Group's main business area is building insulation. Stone wool Insulation provides thermal protection along with fire safety and acoustical comfort for all types of buildings, so that you can spend time with your family having the peace of mind of a safe and energy efficient home.

This is the role:
* Behave and perform in a way which ensures that stakeholder relationships are managed in a professional and proactive manner in the key areas of:
* Product champion for selected product sector
* Customer satisfaction (internal and external)
* Telephony performance and personal productivity
* Accuracy of order input thereby minimising the need for credit and debit creation
* Maintain up to date knowledge of industry developments and initiatives
* Proactively resolve issues
* Drive personal development
* Manage communication with potential, new and existing customers at the telephone, via email and face-to-face as appropriate.
* Responsible for ensuring that orders are processed accurately (including pricing amendments) and that customers are supported through the order placement and fulfilment process.
* Liaise with Distribution and Merchant sales team colleagues to ensure that customers receive a seamless and consistently high level of service.
* Demonstrate ownership of personal learning and development, to include thorough preparation for regular reviews and performance development reviews and proactively suggesting tailored training solutions.
* Develop professional relationships with customers, promoting a positive personal and company image which will promote long-term value-adding partnerships.
* Demonstrate a proactive approach to getting things done within their own team and across the wider Customer Service team to support wider business needs.
* Identify projects and process improvement which can be undertaken to enhance the customer experience.
* Decisions regarding day to day order creation and/or amendments

This is what you offer:
* Accurate data entry skills
* Written and spoken English Language
* Numerate
* Experience using SAP
* Experience of resolving customer complaints
* Experience of working in the manufacturing / logistics industry

This is what we offer:
* Supported training
* Competitive salary
* 30 days' annual leave
* Pension
* Westfield Healthcare

Interested?

Would you also be proud to enrich society like we do? Apply now to join us improving modern living conditions for millions of people worldwide.

Company Description

Closing Date:
29/10/2019

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