Customer Service Advisor

Full Time
Job Sector:
Administration / Office Work
South Wales
Salary description:
Start Date:
Job Ref:

Contract type: Temp Ongoing

Location: Cardiff

Hours - 37.5hrs - shift Rota (Opening hours - 8am - 8pm Mon - Fri, 8am - 5:30pm Saturday)

DBS and 3 years written refs required prior to start

Role Overview

Our clients service point is an integral part of the application process for customers making a UK Visa and immigration application. The successful candidates will be part of a team providing a face to face service to customers during the application process.

The service operates over 6 days: -

Monday- Friday 08:00 - 20:00

Saturday 08:00 -17:30

The successful candidate would be expected to work a 37.5 hr shift pattern to cover this service

To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of a team, have good problem solving skills, excellent record keeping and a desire to go the extra mile.

Key Responsibilities

To check information provided and digitise documents

Manage customer expectations, interact and display professionalism at all times.

Adhere to the Quality Framework, ensuring performance targets are met and accuracy targets are achieved.

Take responsibility to ensure continuous improvement in customer service.

Manage difficult customers displaying professionalism at all times.

Utilise time appropriately, working efficiently at all times.

Essential Skills

Good communication skills, both verbal and written;

Good Microsoft IT skills, including Word, Excel, Outlook.

Good organisational and planning skills.

Excellent team player, who displays commitment and flexibility.

Articulate & able to develop good working relationships with colleagues & clients

Desirable Skills

These skills are only classified as desirable however, if skills demonstrated in a certain area may determine which post you are offered if successful.

Working in a high volume processing environment.

Experience of working with teams across multiple sites.

Please apply online for a ASAP start or email with an up to date CV.

Applying with a CV first is mandatory before calling.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Company Description

Closing Date:

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