Cloud Software Support Engineer / Application Support Analyst

Full Time
Job Sector:
IT / Technology
South Wales
Newport & Torfaen
Salary description:
£35000/ annum
Start Date:
Job Ref:

Software Support, Application Support, Cloud Software Support, Cloud Services, SQL, C#, .Net

Job: Cloud Software Support Engineer / Application Support Analyst
Location: Cwmbran
Salary: Up to £35,000

Our high-tech manufacturing client who create state of the art solutions for energy efficiency are looking for a Cloud Support Engineer to join their cutting-edge cloud engineering team. They are looking for someone who can provide application support for their bespoke software on their cloud systems.

This person will be the go between for the engineering team and the customer support team, effectively providing a 2nd line of support for technical queries including configuration and changes of software with the use of SQL. This will also involve the reading of C# code to identify bugs and potentially resolve if you are technically able to do so. You will work closely with the development team to ensure any problems you do escalate to them are resolved and work with the customer support team to ensure the customer is kept up to date on the issue.

You would be working in an extremely innovative and vibrant atmosphere with a strong team culture that rewards strong performance. If you are a great communicator with strong application / software support experience and technical skills this is the role for you!

Key responsibilities:
Providing technical support to both internal teams across the company and external clients.
Identifying and resolving technical issues using C# and SQL Server.
Keeping the knowledge base of known issues up to date and improving documentation.
Liaising with the software development team to agree issue resolution.

Key experience:
Experience with software / application development and/or support.
Hands on ability with SQL - writing scripts / queries.
Ability to identify / read faults in C# code.
Experience in web technologies is desirable (Javascript, JQuery,

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please send a recent copy of your CV to (url removed) or call (phone number removed) and speak to Ryan Lewis for a confidential chat. Acorn Recruitment acts as an employment agency for permanent recruitment

Company Description

Closing Date:

You may return to your current search results by clicking here.

Latest Job Listings