3rd Line Support Engineer

Contract:
Permanent
Category:
Full Time
Job Sector:
IT / Technology
Region:
South Wales
Location:
Caerphilly, Merthyr Tydfil
Salary description:
£30000 - £38000/ annum
Posted:
30/09/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
763519083

3rd Line Support Engineer - Windows Support - Hardware/Software

An exciting opportunity has arisen to join a well-known MSP based in Bridgend, joining a well-established team, working as a 3rd Line Support Engineer in a great corporate environment.

As a 3rd Line engineer, you will be responsible for dealing with the escalations of all 1st/2nd line enquiries, ensuring they are responded to in a timely manner to the best of your ability. The support engineer role will include helpdesk support and implementations at client sites. You will have demonstrable experience of project management, large project implementations and ideally be MCSA qualified or looking to gain the MCSA qualification, although this is not essential. As this will be a customer facing role good communication skills and the ability to deal with people at all levels is required.

A typical day could include any of the following:

- Supporting all end users throughout the in-house systems - VMware, Citrix, Active Directory, Windows Server

- Server clustering

- Working on the configuration, installation and support of organisational networks, email, intranet and web systems

- Configuring and supporting the companies software applications

- Maintaining various areas of hardware and software; Desktops, peripherals, servers etc.

- Administering daily back-ups, logs and reports. Including the monitoring of PC performance

- Testing new software and hardware platforms, before roll-out, accounting for any possible issues

- Documenting errors, failures and hardware removals accurately and in a timely fashion

- Installing VOIP/Telephony systems

If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly.
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Company Description

Closing Date:
28/10/2019

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