Head of Residences Services

Full Time
Job Sector:
Services / Miscellaneous
South Wales
Salary description:
Start Date:
Cardiff University
Job Ref:

* Manage and lead the Residences & Facilities Services teams, ensuring departmental and service objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required. Specific areas include:
* Residences Services including: day-to-day delivery and operation of residences services; delivery of / compliance with Residences Terms & Conditions; compliance with the UUK Code of Practice for the Management of Student Accommodation; customer complaints, queries and disciplinary matters; conferences, events and summer accommodation services.
* Residences Facilities Services including: reactive, planned and planned preventative maintenance of residences. Plus waste and recycling, grounds maintenance, pest control, electronic access control services in residences.
* Safety, Health and Environment including: fire safety in residences; control of legionella and management of asbestos in residences; statutory compliance in residences; environmental and sustainability initiatives for residences.
* Pastoral Care including: day-to-day pastoral care and support for students in residences; Residence Life and Student Support liaison; Security Services liaison; Students' Union and academic schools liaison.
* Contribute to the setting, checking, managing, and reporting on Residences & Facilities Services budgets, including the Residences Planned Maintenance Programme budget, and lead on maximising income and controlling expenditure.

* Contribute to the long term strategic planning and management of Campus Facilities - Residences & Facilities Services, interpreting strategy into work priorities and setting the standards for Residences & Facilities Services.
* Contribute to the development of Campus Facilities - Residences & Facilities initiatives that have a University wide impact.
* Manage performance, induction and development of Residences & Facilities Services teams.
* Support and guide team members in welfare issues, escalating as necessary to specialist support areas.
* Ensure the delivery of Residences & Facilities Services service level agreements, adapting according to changes in workload and customer requirements.
* Collaborate with others in order to develop processes and procedures used within the sector and Residences & Facilities Services.
* Undertake the training of others in areas relating to the teams work.
* Undergo personal and professional development that is appropriate to and which will enhance performance.
* Establish working relationships with key contacts to improve service levels, developing appropriate communication links with the University's Schools / Directorates and outside bodies as required.
* Gather and analyse data to inform decisions, establishing basic trends and patterns in date and creating reports as appropriate.
* Lead service provision to customers during residences arrivals / departures, conferences, University open / visit days and other busy periods which may involve working additional or unsociable hours.
* Experience of dealing with students including pastoral care and / or welfare issues.
* Experience of delivering conferences and events.
* Experience of working in a Higher Education environment.
* Postgraduate / professional qualification.
* Ability to speak and / or write in Welsh or a willingness to learn.

Company Description

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