2nd Line Support Engineer

Full Time
Job Sector:
IT / Technology
South Wales
Caerphilly, Merthyr Tydfil
Salary description:
£NEG Bonus + benefits
Start Date:
Job Ref:

2nd Line Support Engineer
Salary: DOE + bonus + benefits

My client based in Bridgend currently have very interesting opportunity for a 2nd Line Support Engineer to join their thriving business.

You will report directly to the IT Manager and will provide technical expertise and problem resolution for business-critical issues, system enhancements, application upgrades and workstation maintenance required to facilitate business needs and requirements. This position requires excellent communication skills and the ability to work with diplomacy and positive attitude.

Responsibilities will also include, but are not limited to, the following:

*Support a robust Microsoft based network
*Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure
*Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
*Provide escalated support for all IT department members and perform tactical problem resolution as required
*Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades
*Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate

Education and Experience

*Ideal qualification - Bachelor's Degree in computer related field or equivalent years' experience
*MCSE certification or equivalent certifications


*Occasional travel - domestically and internationally - quarterly

If this role sounds right for you and you'd like to know more then please contact me on (url removed)

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Company Description

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