Account Manager – fluent German speaker

Full Time
Job Sector:
South Wales
Newport & Torfaen
Salary description:
Start Date:
Job Ref:

Account Manager DACH region - fluent German speaker - Salary £ Competitive with OTE - Monday - Friday - Free Parking

Your new company:

The THOMAS Recruitment Group is recruiting for a fluent, German speaking Account Manager on behalf of a market leading telecommunications supplier company, based in Chepstow.

Our client is seeking a tenacious, creative and driven Account Manager to be responsible for generated repeat sales as well as new business development and sales within the DACH region.

You will generate opportunities and sell products and services to achieve revenues in line with business objectives and sales targets. Your aim is to build long term relationships within your customer group to ensure sustained repeat business.

Your new role:

* Service and develop current accounts within the DACH region. Maintain regular contact with existing accounts, both via written, verbal and face to face communication methods, ensuring that our knowledge of the accounts within the company (the needs, expectations and requirements) are up to date and well communicated.

* Generate sales among client accounts, including upselling and cross-selling.

* Fully understand the business, buying and decision-making process of the customers as well as developing effective relationships with key contacts in the accounts to ensure ongoing sales.

* Maintain and develop a relationship with key individuals within our customer base with the aim to gain trust and transparency for ongoing and future opportunities.

* Ensure a high level of Customer Service, resolving and where applicable escalating any issues/complaints to ensure a high level of service. This may include interface with other internal departments.

* Provide a professional handover of accounts as necessary on a timely basis.

* To achieve set monthly targets in line with company expectations as determined by the company.

* Be responsible for identifying, developing and closing sales through sustained prospecting and activity.

* Provide accurate detailed monthly and quarterly forecast and ensure information on CRM system is kept up to date.

* Operate within published commercial and contractual guidelines, making effective use of escalation route.

* Understand and sell the whole product portfolio, including SFP/Optics and new customer solutions as appropriate to customer needs.

* Maintain a high awareness and knowledge of the market, including industry, competitors and telecoms and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.

* The role is also expected to perform any reasonable requests which are not defined but in the ability of the individual.

* Interface with other internal departments as required ensuring a high level of customer satisfaction and quality of process.

* Responsible for personal Health and Safety and operating in a manner which is safe personally and for others.

* Follow all companies Policies and Procedures including but not limited to Quality, Health and Safety, Environment and Information Security.

What you'll need to succeed:

* Experience of Account Management - it is desirable that the candidate has a degree in a business-related subject.

* Be a proven accomplished Sales Professional with experience in the Telecoms sector.

* Knowledge of sales techniques to optimise sales.

* Knowledge of Telecommunications and Enterprise sectors in the roles' geographical region.

* Business to Business Sales knowledge.

* Import and Export Regulations.

* Be fluent in German and English.

What you'll get in return:

* 24 days annual leave + bank holidays

* Company pension

* Medical cash-back plan

* Free parking

* Life insurance

* Free refreshments and fruit

Company Description

Closing Date:

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