Service Administrator

Contract:
Permanent
Category:
Full Time
Job Sector:
Driving / Motor Trade, Logistics / Transport
Region:
South Wales
Location:
Cardiff
Salary description:
£20000 - £22000/ annum salary dependent on experience
Posted:
25/09/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
761848727

Location: The post can be based from either the firms Cardiff or Newport site

Objectives
To produce an accurate invoice/claim to allow prompt payment

To provide effective day to day workshop administration from job card to invoice

To ensure all scanned job packs meet the manufacturers Warranty/R&M standard

To encompass a supportive role within general aftersales activities.

Reporting:
The Administrator will report to the Service Manager

Key Responsibilities:

-Audit job card packs in line with manufacturer guidelines
-Ensure all invoiced job packs are scanned in to file director against WIP number
-Submit eskulabs/one link requests as required
-Obtain and update order numbers
-To resolve account queries within 14 days of receipt
-To post and reconcile warranty/R&M payments on a weekly basis
-To resolve R&M/Warranty denials and queries within 5 days
-Maximise available hours to ensure sold hours targets are achieved
-To maintain WIP to agreed levels throughout the month
-Ensure WIP remains current and that any aged WIP can be explained
-Ensure all claims submission timeframes are adhered to
-Liaise with manufacturer as required via telephone, email etc

Key Performance Measures:

-All job cards to be invoiced within 48 hours of completed repair

-R&M/Warranty claims to be submitted within 10 days from repair date

-WIP to remain current and at agreed levels

-Maintain labour sales in line with daily operating controls at all times

Key Requirements

-Motor industry experience is essential, preferably in an administrative role
-Kerridge experience is advantageous

Please apply to Liz at RSW for immediate consideration. Interviews to commence from Monday 30th September onwards

Company Description

Closing Date:
23/10/2019

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