IT 2nd Line Support

Full Time
Job Sector:
IT / Technology
South Wales
Newport & Torfaen
Salary description:
£20000 - £26000/ annum
Start Date:
Job Ref:

2nd Line Support, Desktop Support, Windows, Active Directory, Exchange, Office

Job Title: 2nd Line Support / Desktop Support Analyst
Salary: £22,000 to £26,000 per annum
Location: Newport - Commutable from Caerphilly, Cardiff, Bridgend

Our ambitious highly regarded client, a leader in infrastructure services is seeking a 2nd Line Support Analyst to join their expanding infrastructure team to provide support for a number of leading

Ultimately, the 2nd line support analyst should contribute to an improved service delivery and resolution of customers faults. In addition, you will be tasked with continuous improvement of the overall IT Infrastructure offering. This is an organisation that rewards strong performance with progression and offers opportunities to be exposed to the latest infrastructure technologies.

Responsibilities Include:
2nd line technical support responding to incidents that have been logged or escalated through the Service Desk.
Carry out site visits for break/fix technical issues for both application and hardware incidents.
Hardware installations and software deployments as part of support and project activity, both remotely and at customer sites.
Make recommendations for continuous service improvement through adoption of new technologies.

Experience Required:
Driving license is a must.
Experience providing 2nd Line Support - Desktop and infrastructure.
Experience with desktop support - Windows 7, 8, 10, Active Directory, Exchange, and Office 365.
Experience working to tight SLA's or ideally in a MSP.
Experience working with core infrastructure technologies is desirable - Windows Server 2012, VMware / Hyper-V, Veaam / Backup Exec, Storage solutions, Cisco Networking, LAN / WAN.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please send a recent copy of your CV to (url removed) or call (phone number removed) and speak to Ryan Lewis for a confidential chat.

Acorn Recruitment acts as an employment agency for permanent recruitment. Acorn Recruitment acts as an employment agency for permanent recruitment

Company Description

Closing Date:

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