German Speaking Customer Sales & Service Representative

Contract:
Temp to Perm, Temporary
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Cardiff
Salary description:
£9.56 - £10.69/ annum
Posted:
23/09/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
761148858

German Speaking Customer Sales & Service Representatives

Temporary- Ongoing; potential to become permanent

Cardiff

£9.69 per hour- Rising to £10.56 per hour after 12 weeks

Monday- Friday 8am to 4.15pm (5pm finish on Friday in Rota)

Our client have ongoing opportunities for German speaking Customer Sales and Service Representatives.

You will be the first point of contact for our client's international client base, so outstanding communication skills are key. You will strive to put the customer first and excel in delivering an excellent customer service experience.

Dealing with inbound sales, service and repairs for products to B2B customers across Europe. You will support the sales team dealing with enquiries using the phone, webchat and email.

Key Responsibilities

* Responsible for inbound sales enquiries for German language countries - Germany, Austria and Switzerland -plus support in English language (for UK, Ireland and others)

* Work with in-country marketing and sales team to ensure information captured meets their expectations

* Deliver exceptional customer service

* Deal with all enquiries in an effective and professional manner

* Work as part of the team to achieve KPIs

* Upselling additional B2B products

Experience & Skills Required:

* You have native level German language (experience living/working in Germany would be desirable)

* You are fluent in English language

* Excellent listening skills; the ability to be empathetic

* Experience in B2B sales/service or telesales would be advantageous

* You are proficient in IT and are used to working with Microsoft Office and Google

* Having prior knowledge of CRM tools, particularly Salesforce, would be advantageous

* Previous experience upselling additional products and services/ promotions

* Flexible approach and a positive and enthusiastic team player

An up to date CV is essential for this role

For the purposes of the Conduct Regulations, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Company Description

Closing Date:
21/10/2019

You may return to your current search results by clicking here.

Latest Job Listings