Customer service executive

Contract:
Permanent
Category:
Full Time
Job Sector:
Sales
Region:
South Wales
Location:
Caerphilly, Merthyr Tydfil
Salary description:
£16000/ annum Plus Bonus ote 20K
Posted:
23/09/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
760987037

Our client based in Rhymney is looking to appoint an Customer services representative. Working within the product Services team the main purpose of this role is to generate revenues through outbound telesales activity to New Prospects, existing Customers and Buying Group Members.

Main Responsibilities:

To identify and maximise potential sales opportunities
To contribute directly to the business by driving the sales of all Services offered.
To achieve agreed monthly targets for sales revenue actively seeking to exceed them
To undertake marketing and data gathering activities, including feedback on competitor activity and the promotion of special offers, products and services where applicable
To act as a reliable and efficient point of contact for customers in relation to all day-to-day activities
To handle incoming calls and make outgoing calls as required dealing with them all efficiently and effectively no matter what the topic of the phone call
To identify improvements that could be made to processes and systems used by the team as part of continuous improvementEssential Attributes

Strong communication and customer service skills
Highly motivated, confident and a self-starter
Positive, reliable, ambitious, innovative
Ability to make decisions using own initiative based on circumstances
The person must be self-motivated and have the drive to succeed in an ever-changing market place
A strong customer focus with excellent communication and interpersonal skills
To have an attitude that is second to none with regards to Customer Service and Satisfaction
Essential to pick up new skills in a short space of time
Flexible and inventive to solve problems and issues

Skills & Knowledge

Strong IT skills using all Microsoft packages including Excel, Word and Outlook
Experience in telesales/customer service environmentFree car parking, excellent working environment and chance to earn an extra 2500k on top of basic Salary

Company Description

Closing Date:
21/10/2019

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