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Senior Support Worker, Sir Julian Hodge Hostel

Contract:
Permanent
Category:
Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
Region:
South Wales
Location:
Cardiff
Salary description:
£20, 071 per annum
Posted:
16/10/2019
Start Date:
ASAP
Recruiter:
The Wallich
Job Ref:
1036SSW


Senior Support Worker - Sir Julian Hodge Hostel

Reports To: Assistant/Project Manager

Term: Permanent

Based At: Sir Julian Hodge, Cardiff

Salary: £20,071 per annum

Hours of work: Average 37.5 hours per week, 4 on 4 off, 12.5 hour shifts. A mix of days, nights, weekends and bank holidays.

Closing Date: 18 Oct 2019 12:00PM

Introduction

The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The project is located in Cardiff and works with homeless and vulnerably housed individuals. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing

Purpose of Role

To coordinate and provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

Person Profile

Knowledge

  • Knowledge and understanding of current Homelessness Law, the Criminal Justice System and DWP Benefits.
  • Knowledge and understanding of the current welfare changes and the potential implications to housing related support and vulnerable people.
  • Knowledge and understanding of substance misuse and its effects on people, their families and their communities.
  • Knowledge and understanding of how complex needs including mental health can affect individuals and their vulnerability.
  • Knowledge and understanding of the current legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act).
  • Knowledge and understanding of the need to evidence outcomes and the connection with future funding.
  • Knowledge and understanding of the housing management functions.

Experience

  • Experience of working with individuals with complex needs.
  • Experience of housing related support or homelessness (this can be from a personal perspective).
  • Experience of completing needs and risks assessments.
  • Experience of planning and delivering support.
  • Experience of monitoring and recording systems.
  • Experience of working with volunteers is desirable.

Skills and Abilities

Working with Vulnerable People:

  • Able to engage with diverse people and understand and value diversity.
  • Able to respect personal choice and work non-judgementally with people who hold different views and lifestyles from your own.
  • Able to work within and understand the importance of professional boundaries.
  • Able to manage conflict and effectively deal with challenging situations.
  • Able to work in a solution focused approach with effective motivational skills.
  • Effective interpersonal skills and emotional intelligence.

Community Partnership and Networking:

  • Able to professionally and effectively represent the wishes and best interests of Service Users and the organisation.
  • Ability to build beneficial relationships with a range of agencies and people at front line and senior levels.
  • Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice.
  • Confident and able to lone work on own initiative and without close supervision.

Project and Team Working:

  • Ability to form positive working relationships with members of the team and the wider organisation.
  • Ability to organise resources and prioritise workloads to effectively meet deadlines.
  • Reliable and possess an understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
  • Ability to gather and provide appropriate information and data.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to meet the changing needs of the service and the organisation.
  • Committed to own continued professional development.

Other

  • Driving licence and own vehicle is desirable but not essential.
  • Ability to communicate in Welsh is desirable but not essential.

Interview Date: 29th October 2019

All Wallich staff are required to undertake a 5 day induction in Cardiff.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:
19/10/2019

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