IT Systems Support Manager

Contract:
Permanent
Category:
Full Time
Job Sector:
IT / Technology
Region:
South Wales
Location:
Caerphilly, Merthyr Tydfil
Salary description:
£30000 - £40000/ annum
Posted:
16/09/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
757736700

Our established client in Caerphilly is looking to recruit an IT Systems / Helpdesk Professional to provide an efficient technical and software support service to departments and associated subcontractors.

The role:

Receive and log hardware and networking faults raised over the telephone, by email and face to face.

Support all internal and external users with day-to-day IT queries

Production of information and reporting on IT support, tracking all requests and time line's with feedback on process improvements

Co-ordinate the purchasing and ongoing inventory of all IT hardware and software

Provide assistance to end users by diagnosing problems and resolving complex technical queries.

Be a strong and proactive communicator both written and verbal

Maintain and develop existing systems and processes ensuring accuracy, consistency and security of information held by cleansing data and updating the system with additions, removals, amendments and updates.

Have a pro-active and systematic approach to project managing all systems

Receive and log hardware and networking faults raised over the telephone, by email and face to face.

Install, support and maintain all Company hardware and software

Create and administer network and all email accounts

Ensure and maintain IT security systems including staff training and awareness

Company offer a fantastic working environment based in modern offices located near Caerphilly.

Free Car parking

9-5pm Mon- Friday

Company Description

Closing Date:
14/10/2019

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