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Housing First Worker - Swansea (4 positions available)

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£22, 500 per annum
Start Date:
The Wallich
Job Ref:

Housing First Worker - Swansea (4 positions available)

Reports To: Project Manager

Term: Permanent

Based At: Swansea

Salary: £22, 500 per annum (£21,210 per annum plus flexibility payment of £1,290 per annum)

Hours of work: 37.5 hours per week (Flexible as part of a rota and as part of an on call system)

Closing Date: 25 Oct 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.


We expect all Wallich staff to demonstrate behaviours that reflect our values.

At the Wallich we are:

Courageous – We speak truth to power, we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change.

Determined – We will not stop. We will continue to strive to make big changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it’s hard.

Authentic – We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate – At all times – always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community – Everybody deserves to belong somewhere. As a team we are family and we embrace partnership. We strive for inclusion and acceptance of those affected by homelessness.

Project Description

Housing First is based around the ethos that housing is a human right and differs from traditional supported housing and homelessness provision that places a number of conditions on people to prove that they are ready for independent housing.

The model was first developed in New York in 1992, with the approach growing in popularity in the UK. The aim of Housing First is to successfully support people with repeat histories of homelessness, who experience multiple disadvantages, into independent and stable accommodation, through the provision of intensive wrap-around and trauma informed support.

The principles of Housing First are:

  • People have a right to a home
  • Flexible support is provided for as long as is needed
  • Housing and support are separated
  • Individuals have choice and control
  • An active and assertive engagement approach is used
  • People are supported to identify their strengths, goals and aspirations
  • A harm reduction approach is used

Purpose of Role

The Housing First Worker will be responsible for coordinating and providing a flexible person centred, solution focused service, applying an assertive engagement and positive risk-taking approach, in line with Housing First principles. Within legal, moral and ethical boundaries, Housing First provision relies on staff being committed to the ethos, applying a ‘can do, will do’ approach, that focuses on the long-term goal of creating sustainable tenancies and maximising connectivity with the local community.  The Project Worker will be working in an outreach capacity to enable clients to access the services and interventions they need to build their resilience, gain confidence, reduce harm and acquire the personal and social skills they need to meet their aspirations.

Note: Housing First relies on staff providing an intensive and responsive service. On occasions, this will mean that staff do not necessarily work their anticipated hours of work, and alterations to their working day are required at short notice. In addition to the out of hours on-call rota, staff may even be contacted out of hours by colleagues who will check their availability for providing assistance, meaning disruption to work-life balance is a possibility.

This role is subject to an enhanced DBS Disclosure.

Person Profile

Education and Qualifications


  • A willingness and ability to work towards and obtain a relevant qualification in mental health and/or dual diagnosis



  • Knowledge and understanding of the Housing First model and belief in the values and principles
  • Knowledge and understanding of Safeguarding children and vulnerable adults procedures
  • Knowledge of criminal justice, welfare rights and benefits systems
  • Knowledge and understanding of risk assessment and risk management.



  • Experience of working with people who are homeless or rough sleeping, those with complex needs, case co-ordination and assessment, support planning and outreach
  • Experience of working in partnership with other organisations and agencies
  • Experience of working with people who have experienced ACEs and/or complex trauma, demonstrating an understanding of the potential negative conditions, behaviours and coping mechanisms
  • Experience of data collection, administration and recording procedures with the ability to maintain accurate case notes and organise own case load


  • Basic IT skills including e-mail, databases, word processing etc.
  • Influencing and negotiation skills
  • Communication and interpersonal skills
  • Ability to organise own work and time and work unsupervised
  • Personal Characteristics & Attributes


  • Forward thinking, positive attitude
  • Resourceful and innovative approach to problem solving
  • Proactive approach to new opportunities
  • Willingness to get the job done to required standards
  • Persistent, determined and resilient
  • To have a sense of humour, be personable and accept that things won’t always go as planned
  • Professional and values led with integrity, inclusivity and respect for diversity
  • Ability to maintain professional boundaries


  • Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development



  • Able to work and travel across Swansea
  • Able to work unsocial hours (evenings, weekends and public holidays)
  • Respond flexibly to the demands of the post maintaining the most appropriate level of service provision

This role will remain open to applications until the closing date, however applications received will be assessed on a weekly basis and succesful applicants invited to interview. As such The Wallich reserves the right to close this vacancy early should we fill all positions prior to the closing date.

Please note: All Wallich staff are required to attend a 5 day induction at our office in Cardiff.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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