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Projects Manager - Swansea PAWS and Housing First

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£29, 593 per annum
Start Date:
The Wallich
Job Ref:

Project Manager - Swansea PAWS and Housing First

Reports To: Area Manager

Term: Permanent

Based At: Swansea

Salary: £29, 593 per annum

Hours of work: 37.5 hours per week, Monday to Friday 9-5, flexibility required

Closing Date: 18 Sep 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The Prevention and Wellbeing Service (PAWS) project operates across Swansea working with vulnerable adults providing housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing

Housing First is based around the ethos that housing is a human right and differs from traditional supported housing and homelessness provision that places a number of conditions on people to prove that they are ready for independent housing.

The model was first developed in New York in 1992, with the approach growing in popularity in the UK. The aim of Housing First is to successfully support people with repeat histories of homelessness, who experience multiple disadvantages, into independent and stable accommodation, through the provision of intensive wrap-around and trauma informed support.

The principles of Housing First are:

  • People have a right to a home
  • Flexible support is provided for as long as is needed
  • Housing and support are separated
  • Individuals have choice and control
  • An active and assertive engagement approach is used
  • People are supported to identify their strengths, goals and aspirations
  • A harm reduction approach is used

Purpose of Role

To manage the PAWS and Housing First Projects, motivate and lead the team ensuring objects and targets are met and to work in a manner that lessens dependency, reverses institutionalisation and increases clients ‘self-reliance and self-esteem.  Additionally to liaise with relevant agencies to ensure an effective and joined up service for clients across Swansea ensuring that clients’ needs are met and that they benefit from the consistent application of processes and policies.

This role is subject to an enhanced DBS Disclosure

Person Profile - Projects Manager


  • Knowledge and understanding of support planning and risk assessments.
  • Knowledge and understanding of Homelessness Law and DWP Benefits
  • Knowledge and understanding of the welfare changes and the potential implications to housing related support and vulnerable people
  • Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities
  • A working knowledge and understanding of all relevant mental health and care legislation, governance and frameworks.
  • Knowledge and understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
  • Knowledge and understanding of conflict resolution and mediation techniques
  • Knowledge and understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act)
  • Knowledge and understanding of Swansea’s local housing and relevant support services for those experiencing homelessness or potential homelessnes
  • Knowledge and understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
  • Knowledge and understanding of ACE’s and trauma-informed support.


  • Experience of managing and leading teams and individuals
  • Experience of working with individuals with complex needs
  • Experience of housing related support
  • Experience of monitoring and reporting systems
  • Experience of managing and controlling budgets is desirable
  • Experience of preparing reports to a wide-ranging audience
  • Experience of engaging diverse people and understand and value diversity.
  • Experience of working with people who have experienced ACE’s and/or complex trauma demonstrating understanding of resulting negative behaviours and coping mechanisms
  • Experience of promoting and facilitating positive change through positive and negative reinforcement
  • Experience of working within and understanding the importance of professional boundaries.
  • Experience of managing conflict and effectively deal with challenging situations.
  • Experience of working with a solution focused approach and effective motivational skills.
  • Experience of professionally and effectively representing the wishes and best interests of clients and the organisation.
  • Experience of building beneficial relationships with a range of agencies and people at front line and senior levels.
  • Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice.
  • Experience of gathering and providing appropriate information and data.


  • Driving licence and own vehicle essential
  • Able to work and travel across Swansea essential
  • Ability to speak Welsh is desirable but not essential.
  • Confident and able to lone work on own initiative and without close supervision.
  • Committed to own continued professional development.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to meet the changing needs of the service and the organisation.

Intended interview date is: 27th September 2019

All Wallich staff are required to undertake a 5 day induction at our office in Cardiff

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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