Service Administrator

Contract:
Permanent
Category:
Full Time
Job Sector:
Administration / Office Work
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive
Posted:
03/09/2019
Start Date:
ASAP
Recruiter:
Gi Group
Job Ref:
751708405

SERVICE ADMINISTRATOR

Job Description

Hours of work: Mon-Fri 8:00-17:00 or 9:00-18:00 with 1h lunch + Saturdays 8:00-13:00 on rota bases
Salary: £20,000

Objectives

To produce an accurate invoice/claim to allow prompt payment
To provide effective day to day workshop administration from job card to invoice
To ensure all scanned job packs meet the manufacturers Warranty/R&M standard
To encompass a supportive role within general aftersales activities.

Reporting:
The Administrator will report to the Service Manager

Key Responsibilities:

* Audit job card packs in line with manufacturer guidelines
* Ensure all invoiced job packs are scanned into file director against WIP number
* Submit eskulabs/one link requests as required
* Obtain and update order numbers
* To resolve account queries within 14 days of receipt
* To post and reconcile warranty/R&M payments on a weekly basis
* To resolve R&M/Warranty denials and queries within 5 days
* Maximise available hours to ensure sold hours targets are achieved
* To maintain WIP to agreed levels throughout the month
* Ensure WIP remains current and that any aged WIP can be explained
* Ensure all claims submission timeframes are adhered to
* Liaise with manufacturer as required via telephone, email etc

Key Performance Measures:

* All job cards to be invoiced within 48 hours of completed repair
* R&M/Warranty claims to be submitted within 10 days from repair date
* WIP to remain current and at agreed levels
* Maintain labour sales in line with daily operating controls at all times

Key Requirements
* Motor industry experience is essential, preferably in an administrative role
* Kerridge experience is advantageous

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Company Description

Closing Date:
01/10/2019

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