Customer Service Representative

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive
Posted:
03/09/2019
Start Date:
ASAP
Recruiter:
Brook Street
Job Ref:
750830581

Position: Customer Service Representative (Temporary)

Location: Cardiff

Salary: £8.77 - £10.97

Hours: Alternating shifts Monday- Sunday 08:00am - 08:00pm

Are you looking for your next job? Are you great with people, helpful and enthusiastic? Then I believe I have a role that is perfect for you.

As a Customer Services consultant you'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You'll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You'll get real responsibility and opportunities to develop your career. You'll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

No experience is necessary as full training will be given.

Role Summary:
* Speaking to customers on the phone, helping them with their questions or issues
* Taking payments by phone, letter and our online services;
* Creating customer records and keeping them up to date;
* Using webchat and email to support our customers online.

Essential Skills and Experience:
* Good communication skills, both oral and written;
* Dedication to providing a brilliant service for customers;
* Ability to handle both enjoyable and fast-paced conversations;
* Ability to provide information, quickly and clearly;
* Possess a can-do attitude and a real passion for supporting people;
* Proficient in maths and the ability to deal with basic calculations;
* Good organisational skills, able to respond flexibly to changing priorities at short notice.

Education/ Experience:
* Experience of working in a customer service role.

If you would like to know more please feel free to contact me on or email me at for a quick conversation.

I look forward to hearing from you!

Company Description

Closing Date:
01/10/2019

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