Client Support Manager

Full Time
Job Sector:
South Wales
Newport & Torfaen
Salary description:
Start Date:
Job Ref:

SYNLAB Laboratory Services Limited ("SLS") has become one of the UK's largest provider of clinical laboratory services. Our office based in Abergavenny are currently looking to expand the team and seek an enthusiastic Client Services Manager. The purpose of the role is:

* To develop, maintain and grow a sustainable and profitable Laboratory analysis business in UK
* To increase market penetration and market share of SYNLAB in both pathology and toxicology sectors
* To maintain and develop the existing customer base and facilitate the on-boarding of new customers
* To lead, develop and manage the Client Support team - optimising individual performance towards agreed goals and objectives
* Overall responsibility for meeting client training requirements and the management of contract renewals and tenders Required skills and experience
Applications are sought from self-motivated candidates who can offer experience in the following:

* Previous experience in Client/Customer Services
* Proven ability to develop excellent customer relationships
* The ability to motivate and lead a team
* Excellent communication and 'people skills'
* Good planning and organisational skills
* The ability to work calmly under pressure
* Analytical skills
* Strategic planning abilities
* Collaboration and motivational skills
* Delegation and negotiation skills
* Management of complaints and conflict About Us
SYNLAB in the UK is part of SYNLAB International, the market leader in laboratory services in Europe, offering a full range of medical laboratory services for practising doctors, clinics and the pharmaceutical industry. Formed through a combination of Labco and SYNLAB, SYNLAB International is the European leader in diagnostic laboratory services. Our laboratories are CPA, MHRA and CQC accredited and approved for IBMS Training.

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