2nd Line Support Engineer

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£23000 - £27000/ annum + Benefits
Start Date:
Job Ref:

MWL Systems, part of Elite Group, is a well-established and respected supplier of IT systems and support to businesses.
We partner with leading vendors whose products are integrated into high performance solutions for our wide-ranging client base.

We are currently recruiting a 2nd Line System Engineer to help support our customer base, and continue to provide the high levels of service that our clients expect.

The successful candidate will be an experienced 2nd Line Engineer ideally working towards a current Microsoft accreditation or similar with experience in:

* MS Active Directory
* Windows Servers 2008 - 2016
* Microsoft Exchange
* Server Virtualisation (Hyper V/VM Ware)
* LAN/WAN (routers, switches)
* Printer setup and troubleshooting
* Customer facing query resolution

Day to day you'll be in the office, supporting customers remotely, and occasionally, we'll get you out in the field to meet people.

Responsibilities would include working within a team of 2nd Line Engineers, providing ICT service call management, dealing with escalations from the 1st line team, and escalating where necessary to the 3rd Line Support Team.

You'll be:

* Dealing with ICT service call handling, providing both 1st and 2nd line support where required
* Troubleshooting and resolving customer technical problems and logging all issues in the call management system
* Installing new equipment and software at customer premisis

MWL, part of Elite Group is looking for applicants that can share in our core values, of honesty, integrity, commitment to customer service, forward thinking and teamwork.

We set our ambitions high, and so should you. We know that the only way we can achieve our goals is if we have an active, engaged workforce. That's why make sure we treat our staff right.

When you join MWL part of Elite Group, we will make sure you're properly supported, given the necessary training, mentoring and also work in an environment where hard work never goes unrewarded

Company Description

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