Trainee Telesales Executive (Customer Service)

Full Time
Job Sector:
Customer Service
South Wales
Salary description:
Start Date:
Job Ref:

Trainee Telesales Executive (Customer Service)
If you're looking to kickstart a career in sales and customer service where previous experience, is not a requirement, then this could be the position for you. This is an excellent opportunity to join a family-owned, employee-focused company, where you'll work in a non-pressurised environment with brand new technology and be encouraged and supported to develop.
Who will I be working with?
Platts Animal Bedding is an award winning, market-leading UK manufacturer and supplier of quality animal bedding. Established for over 45 years, the family-owned business supplies thousands of farmers throughout the UK and Ireland.
What will this role of Trainee Telesales Executive (Customer Service) entail?
Working as part of our dynamic and driven sales team, as a Trainee Telesales Executive, you will
receive comprehensive product training that will help you to quickly become a key member of the team.
The following is a list of what your typical day to day duties will look like but don't worry - you'll receive training and support on every single aspect to make sure you reach your full potential.
* Contacting existing customers to establish requirements and advise of promotions where appropriate, to generate repeat business
* Handling inbound queries and taking telephone orders, providing high standards of customer service
* Following up on website enquiries, trade show events, media advertising and marketing campaigns and making outbound calls to prospective customers to promote products
* Phoning cold leads to data cleanse and generate interest in our products.
* Processing orders on Sage and maintaining accurate database records
* From time to time, opportunities may arise to attend industry trade shows with the Marketing Manager, allowing you to meet customers and sell face-to-face
This isn't a case of calling every single company in the UK - there is a method and strategy in place for whom you'll call, how often you'll call and why you'll be calling. We have a strong focus on quality over quantity of conversations.
We've recently invested in a brand new automatic dialler, which amongst other things will show you the contacts' information and purpose for calling, reducing the amount of time you'll need to spend on administration, keeping you free to do what you do best - speaking to people, having quality conversations, and closing sales.
What will I need to be considered for this Trainee Telesales Executive (Customer Service) vacancy?
If you love talking to people, are open-minded and willing to absorb all of the training and support on offer, and are confident in picking up the telephone, then you'll love it at Platts.
No prior experience is needed, but you will need:
* A professional and helpful telephone manner with natural rapport building skills
* Enthusiasm to learn, with drive and motivation to succeed
* Exceptional listening and interpersonal skills with the ability to build lasting relationships
* Computer literacy with accurate and timely data entry skills
* Ability to work as part of a team whilst having focus on own targets and goals
What will I receive in return?
As a Trainee Telesales Executive, you'll receive a starting pay rate of between £7.50 and £8.50 per hour, however with dedication, resilience and our training, over time we expect this to rise up to £20,000 per annum.
You'll be part of our sales team, so you'll be automatically enrolled on to our exciting incentive schemes, and all of your results will be recognised and thoroughly appreciated. As a family-run business, all colleagues are able to fully enjoy the Christmas festivities as the business is closed over the Christmas and New Year window.
Contract: Permanent, Monday to Friday 9am to 6pm
Location: Llay (Wrexham, North Wales)
All applications for this Trainee Telesales Executive (Customer Service) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions

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