Customer Service Administrator

Full Time
Job Sector:
Construction / Trades
South Wales
Newport & Torfaen
Salary description:
£18000/ annum
Start Date:
Job Ref:

Platform Resourcing Limited are a recruitment agency based in South Wales. We take the time to understand our client and candidates needs so that we can help those looking to hire and those looking for work to get the best fit for them.
We are currently working in partnership with a manufacturing business based in the Chepstow area. This business who supply high quality manufactured products to its client base across the UK. At present this client is looking to take on an experienced Customer Service Administrator to liaise with customers, process sales orders and resolve complaints. The candidate will need to be able to provide an outstanding customer experience, and have a resilient personality to deal with issues professionally. This is a full time permanant vacancy, paying a competitive starting salary of £18,000 with room for progression.
This business are growing and developing and this role is crucial due to the necessity to meet clients expectations, develop long lasting working relationships and provide a "First Class Service" from day one.
This role would suit a candidate who has worked within an office environment and has dealt with a high volume of orders for clients. The successful candidate will have the ability to build relationships with both internal and external stakeholder and will be proactive in their approach to avoid problems before they have happened. SAP and sales order processing experience is beneficial.
This role is high paced and you will be working in a targeted environment.
Duties and Responsibilities
* Ensure effective customer experience
* Deliver clear, effective and timely communication between all departments and customers
* Use of SAP to process sales orders correctly and accurately
* Oversee and manage new customer orders
* Ensure customer details are correct
* Being the first point of contact regarding any queries or issues
* Be the first point of contact for all customers via phone or email
* Deal with customers day to day needs
* To ensure that all customers concerns are dealt with in a timely manner
* Gather and collate customer feedback to ensure continuous improvement
* Record and resolve any issues professionally
* Complaint handling
* Assisting other team members with requirements
* Administrative duties
* Working on continuous improvement activities
Experience and Skills required
* Proven experience in customer service role
* Experience of dealing with complaint handling
* A good working knowledge of Microsoft office including excel
* Experience of processing sales orders would be beneficial but not essential
* The ability to work flexibly and proactively
* The ability to think clearly
* The ability to analyse data and present accurately.
* The ability to develop effective relationships
* Resilience
By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject. The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments.
You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please contact us on (phone number removed) before applying.
Platform Resourcing Limited are acting as an employment agency and are advertising this role

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