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1st Line Support Engineer

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
Start Date:
Job Ref:

We have been appointed by a long-standing client of ours to source for a 1st Line Customer Support Engineer for a full time permenant position based in central London.

We need you to have a good understanding of IT terminology and processes, be a logical thinker and well organised in your approach.

The absolute key for this role is being a people person. We need someone who will be comfortable acting as the single point of contact in a busy London office for all customers walking past. You will be representing the IT department and good customer service / floorwalking experience would be extremely beneficial.

You'll be working with a range of Microsoft Office products and helping on a busy site that will include face to face support as well as some telephone support and setting up audio / visual equipment for meetings.

You must have worked in a specific 1st Line Service Desk role before and you'll need decent Microsoft Office experience with the ability to perform administration tasks like resetting passwords, looking at permissions, Outlook, Exchange, Active Directory etc. Any ITIL or SCCM experience would also be beneficial.

This is a great working environment and a friendly team. If you have a good level of skill for problem resolution and thrive in a fast-paced environment, we'd love to hear from you straight away!

If you would like to find out more, please get in touch with Yvette on 02920252500

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Company Description

We are IntaPeople. We are more than just an IT and engineering recruitment agency; we are passionate about making a difference.

Our desire to create meaningful relationships has allowed us to transform thousands of careers and support the growth of UK businesses for 25 years.

Based in Cardiff since 1994, we have outlasted multiple recessions and market shifts. This is due to our commitment to excellence and industry knowledge, which flows through everything we do.

Our experienced recruiters are trained to be experts in their field, focusing on vertical markets including software development, life sciences, cybersecurity, engineering and IT infrastructure. This sets us apart from our competitors and enables us to offer specific market advice based on your industry and technologies.

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