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Senior Support Worker - Newport Rough Sleepers Intervention Team

Part Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Newport & Torfaen
Salary description:
£19, 566 pro rata, per annum
Start Date:
The Wallich
Job Ref:

Senior Support Worker, Newport Rough Sleepers Intervention Team

Reports To: Project Manager

Term: Temporary Post funded until March 2020 with possibility of extension

Based At: Newport, Rough Sleepers Intervention Team

Salary: £19, 566 pro rata, per annum

Hours of work: 30 hours per week - Between Monday - Friday hours to be decided with successful candidate. Some early starts.

Closing Date: 22 Aug 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The project operates across Newport, working with individuals that are sleeping rough. The service currently operates Monday to Friday and supports clients by offering humanitarian aid in the form of food provision, issue of sleeping bags, warm clothing and toiletries and by helping to resolve issues, such as housing, healthcare, financial and substance misuse, by offering advice, guidance, a range of support and referrals to relevant specialist services. The service has proved to be especially beneficial for clients who are, leading extremely chaotic lifestyles as they are able to meet and engage with staff on a regular basis.

Purpose of Role

The post holder will support the work of the Rough Sleepers Team at outreach and in the daily drop in facility. In addition, the post will require working with a small cohort of individuals to help them source accommodation in the private rental sector and offer ongoing support to help them sustain a successful tenancy. This will involve securing and building relationships with landlords and partner agencies. To achieve this, the post holder will coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it is likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity, or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them and assist Service Users to achieve their preferred outcomes.

This job is subject to Enhanced DBS Disclosure

Person Profile


  • Knowledge and understanding of current Homelessness Law, the Criminal Justice System and DWP Benefits, and the current legal framework within which you are expected to work.
  • Knowledge and understanding of how complex needs such as substance misuse or mental health can affect individuals and their vulnerability.
  • Knowledge and understanding of the housing management functions.
  • Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
  • Knowledge and understanding of the need for professional boundaries.


  • Experience of working with individuals with complex needs.
  • Experience of housing related support or homelessness (this can be from a personal perspective).
  • Experience of completing needs and risks assessments.
  • Experience of planning and delivering support.
  • Experience of monitoring and recording systems.
  • Experience of working with diverse people in a non-judgemental way.
  • Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.
  • Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.
  • Experience of lone working on own initiative and without close supervision.
  • Experience of organising resources and prioritising workloads to meet deadlines.


  • Driving licence and own vehicle essential.
  • Ability to communicate in Welsh is desirable but not essential

Interview date: 11th September 2019

Induction details: All Wallich staff are required to attend a 5 day induction at the commencement of their employment in Cardiff.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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