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Head of Corporate Services

Full Time
Job Sector:
Manufacturing / Warehouse
South Wales
Newport & Torfaen
Salary description:
Start Date:
Mon, 29 Jul 2019 19:00:00
Centre for Homelessness Impact
Job Ref:

In a nutshell:

CHI are looking for a strategic, business-minded individual with interests and awareness of complex social issues such as homelessness and experience of working with multi-disciplinary teams in a fast paced environment. The Head of Corporate Services role is hands on, balancing workload, foresight and leadership skills, to drive the function forward to help CHI scale our impact.

This is a relatively new role and demands someone with a high level of motivation, discretion, and empathy as well as an extremely high level of detail and organisation. You will represent CHI in an energetic and professional manner, both internally and externally. Flexibility, curiosity, and prioritisation are key given the dynamic nature of the role and of the organisation.

We expect the Head of Corporate Services to have a "no task too big, no task too small" attitude with a natural inclination to get their hands dirty.

Why is this role important for the Centre's work?

The Centre is currently in its infancy and has only recently become a fully independent charity, and incorporated as a company limited by guarantee. We were previously hosted by Crisis, one of our founding partners.

This is a rare opportunity to help shape a new organisation driving the use of evidence to tackle homelessness. We are looking for someone who can be responsible for ensuring corporate services play a critical role at CHI by: enabling the smooth operation of CHI; helping protect and foster our culture by managing risks and refining organisational processes; and communicating best business practices effectively (using narratives as well as excel spreadsheets). The Head of Corporate Services plays a vital role in supporting the financial health of the organisation and navigating CHI's evolution from an accounting and finance perspective. We count on him/her to ensure compliance, analyse data, and articulate learnings.

You will be a key member of a small team, handling a range of issues, strategic and practical, setting up systems and engaging with stakeholders so that the Chief Executive and the rest of the team can focus on where they add most value.

We're looking for someone who can:

Oversee the operations of the Centre and its portfolio of projects, communicating regularly with Project Leads to ensure they're well supported and that commitments are being met in a timely manner. Key responsibilities include ensuring project teams to achieve operational objectives such as: delivering projects on time and on budget, timely invoicing, collections and payments, as well as addressing scope change. You may also connect with contractors or clients should they have any needs or questions during the course of a project.

Lead on all governance processes and procedures including secretariat to the trustees Board.

Be the main point of contact for our external financial partners including: bank, auditors, accountants, lawyers, and charity commission.

Be accountable for functional responsibilities including: accounts receivable, accounts payable, general ledger, asset management, payment transactions, client invoicing, and cash management.

Working with our accountants, prepare various types of monthly, quarterly, and annual financial reporting for our charity: including but not limited to things like management accounts, business development data, credit card reports, and be comfortable with sharing a narrative that compliments the data.

Oversee payroll, pension and the handling of individual income tax.

Oversee people-related processes, operations, and solutions including but not limited to onboarding, performance management, employee satisfaction/relations, learning and development, talent acquisition, facilities, and compliance.

Work closely with the Chief Executive and Head of Business Development; assist in reviewing statements of work, pricing new programme opportunities, shepherding the legal process as appropriate, and preparing invoice schedules.

Lead on all aspects of premises, office facilities including IT, including all internal policies e.g. GDPR and H&S.

Continually seek opportunities to help us work smarter via new/refined tools and processes, and be able to identify the places where measurement matters most.

Lead the annual budget planning process in line with CHI policy and timetables.

Embed sound financial management practice across all our activities.

Collaborate on special projects as needed.

Relevant experience and behaviours:

You have at least 5 years work experience in a finance, strategic planning or operations role.

You're the go-to for analytical questions. You don't need to be an ex-accountant, but you must be very comfortable in Excel, and have a command of finance and accounting.

You've lead annual budget creation, management accounts verification and quarterly re-forecasting in a similar organisation. Experience working with Xero is not required, but preferred.

Exceptionally organised, attention to detail and ability to prioritise. You've successfully created the systems, policies and structures needed to oversee the delivery of operational plans in organisations, including sound performance monitoring and management. You can establish, co-ordinate and monitor projects and delivery programmes to ensure that services, products and resources are prepared and delivered on time, in budget and at a high standard.

Knowledge of employee relations, learning and development, talent management, performance management, organisational development, talent acquisition and employee engagement required.

Strategically minded, and sees the big picture while not afraid to get your hands dirty in the weeds.

You are dynamic and able to adjust course and thrive working in small teams working closely with a wide network of associates, academics and others. Calm and resilient, comfortable with handling tasks and meeting deadlines in a fast-paced environment.

You're an articulate, confident communicator and even better listener. Helpful and empathetic, able to think and react on your feet.

You demonstrate sound judgment in dealing with confidential discussions and information.

You embrace the championing of evidence to end homelessness sustainably and are genuinely passionate about the work we do.


Qualified management accountant or holds an equivalent qualification.

A deep understanding of UK accounting rules and charity law.

Experience working in an early stage start-up environment.


£38,000 to £50,000 (pro rata if part time) depending on experience and location. 3 days per week if part-time. Flexible, with at least two days in office on an average week. Both full-time and part-time considered.

Closing date:

18th August 2019, midnight

Interviews will take place on the 27th of August in London. Travel expenses will be covered for any candidates traveling from elsewhere in the UK. Other arrangements will also be considered on a case by case basis.

How to apply:

If you are interested applying please send your CV and cover letter, including why you think you are qualified for this role and why you want to work at CHI.

Company Description

Closing Date:

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