Collections Operative

Temp to Perm, Temporary
Full Time
Job Sector:
Customer Service
South Wales
Salary description:
£9/ hour
Start Date:
Job Ref:

Siamo Recruitment are looking for a confident and driven individual for a fast paced collections environment based in the Conwy borough.

Working within a high pressured environment, you will be tasked with making a number of phone calls to customers ensuring a resolution is put in place with the individual. From there you will be required to update the business CRM system and update clients accordingly with the outcome of any call.

This will be a temporary assignment on full time hours, working a shift pattern including one Saturday a month. There is however for potential for this opportunity to go permanent.

This role requires an individual who is a strong and assertive communicator

The duties this role will include:

Organising your workload to ensure that both incoming and outgoing calls are managed effectively
Deal with calls in a professional manner and in accordance with the Telephone Training provided
Case manage
Keep the in-house systems updated with detailed notes from all calls handled etc.
Send written correspondence to both parties.

The client's environment can be very fast paced and high pressured at times, therefore the client is looking for an individual who would be able to work well under pressure.
You must be able to multi task effectively, you will be taking both inbound and making outbound calls as well as updating the CRM system accordingly
Ability to work with minimum supervision under own initiative
The successful candidate must be a committed team player and display enthusiasm as well as being accurate in all tasks undertaken.
Good organisational skills and good communication skills

Company Description

Closing Date:

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