Cloud Engagement Lead / Manager Service Delivery

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
Start Date:
Hays Specialist Recruitment Limited
Job Ref:

Cloud Engagement Lead job in central Cardiff - £45K - 65K + £5K flex benefits allowance + additional benefits

An excellent job opportunity has arisen for a Cloud Engagement Lead / Cloud Engagement Manager to join a global leading organisation that are setting up a brand-new IT and Change function to be based in central Cardiff. This team are embarking on an ambitious period of business transformation, whilst delivering a range of Cloud enabled technology projects.

You will join a highly successful global team, who consistently strive to improve the efficiency of the project delivery function through continuous improvements. The organisation currently has an IT function established within two of their UK offices, although they are now in the process of setting up a IT and Project delivery function in Cardiff.

The Cloud Engagement Lead / Manager will take responsibility for identifying, building and delivering cloud engagement for IT services. You will be responsible for engaging with a range of senior stakeholders and managing the change control process, taking responsibility for compliance to the engagement's delivery using Agile methodologies. You will provide engagement reporting to both internal and external stakeholders, managing the monthly financial reporting process and working with Data Analyst's to identify potential cost savings for the service owners. You will manage Cloud projects through the full project lifecycle, which includes managing the engagement requirements, risks and issues from initiation to completion. Furthermore, you will support and guide the cloud delivery teams to achieve delivery success whilst identifying any Continuous Service Improvement areas.

The Cloud Engagement Lead will manage the customer relationship, providing benefit to both client and IT Service. Working on projects within both the business and supporting functions, you will help to deliver cloud-based solutions (AWS and Azure), using a range of different technologies and the full range of multi cloud services. You will work closely with the Business Relationship team to prioritise and schedule engagements in line with team capacity, whilst providing ongoing IT Service Ownership following engagement go live.

This position would suit a forward thinking, dynamic individual who is passionate about delivering applications at scale, using the latest cloud platforms.

The successful candidate should be able to demonstrate the following:
* A proven track record of delivering Agile projects (Scrum / Kanban etc) is essential
* Proven experience working in a service delivery and transition environment
* Previous experience of having worked as a Service Delivery Manager or similar in an Agile environment
* Excellent senior stakeholder management skills
* Knowledge of Cloud technologies (AWS / Azure or similar)
* A background in the management of engagements using Agile delivery methodologies, finance reporting and building client relationships
* The ability to identify core messages and articulate the Cloud vision at all levels of stakeholder, engaging with senior management to steer complex programs
* Previous experience working in a customer facing engagement role
* Have a strong commercial focus in all areas of delivery, relationship management, and the identification of both opportunities and risk

This position offers excellent scope for career progression plus a benefits package that includes:
* 25 days annual leave plus bank holidays + additional day annual leave over Christmas period
* Option to buy up to 5 days extra annual leave
* Contributory pension scheme - up to 12% employer contribution
* Personal accident insurance
* Life assurance (6X annual salary)
* Interest free season ticket loan
* Mobile phone scheme
* City centre location
* Professional exam support
* Employee discounts
* Wellbeing programme
* Flexible benefits package including season ticket loans, critical illness cover, dental insurance, travel insurance, car leasing scheme, childcare vouchers and more

If you would like to discuss this position in more detail, please apply with an updated CV. Hays also offer £500 worth of vouchers for all successful referrals.

(Service Delivery and Transition / Agile / Cloud / AWS / Azure / Service Delivery Manager)

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