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IT Generalist

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
Start Date:
Job Ref:

In CAPS ( Connectivity, Activation & Production Support ), we are looking to expand our Wrexham team with a new opening. If you feel as though you would be a good fit for the role, please apply.

The role follows an established methodology with connectivity projects being managed on behalf of DTCC clients under the following phases:-

Gathering requirements

Calls will be held with business representatives and their technical contacts to establish the scope of the project examples of which could include companies merging, data center moves, line upgrades or a requirement to establish new connectivity which would involve choosing circuits and determining which file transfer protocols are most suitable for the required network traffic.

Connectivity provisioning

Responsibilities include soliciting the required details from the client to establish their connectivity setup. This involves liaison with internal infrastructure teams using the data provided to provision circuits, allow IP addresses through to DTCC's network and the creation of ids and passwords for the protocols being used.

Network and interoperability testing

Once connectivity is established, the connectivity generalist is responsible for coordinating testing with the client, involving internal teams as required to ensure test messages can be sent and received between DTCC and the client.

Data delivery

Finally, the connectivity generalist will complete file setups, provisioning all the files that the client will send in to DTCC and the reports they wish to receive from us.

Key Responsibilities in the role
* Provide connectivity and technical support for DTCC's clients, vendors and exchanges.
* Serve as first point of contact for clients contacting DTCC via emails and phone calls.
* Support file transfer protocols which include FTPs, sFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM)
* Ensure a swift response and analysis of new requests, escalating promptly if required
* Manage a case load of connectivity projects performing a technical coordination role between the client and DTCC's infrastructure teams.
* Provide out of hours support if required

Key competencies required
* Client focused
* Working effectively in a global team
* Accuracy and attention to detail
* Excellent communication skills with internal and external clients
* Desire to continuously grow, learn and develop
* Innovation and creativity
* Ability to work in a fast paced environment

Technical experience is preferred, however an aptitude for technical work and a desire to learn and develop yourself in this area are also desirable.

What we have:
* A Friendly and Collaborative working environment
* Full Training & Support
* Competitive starting salary
* 25 days annual leave (plus a day off on your Birthday)
* Superb employee benefits
* Career Development
* Free Car Parking

There is an additional GBP 4000 per annum, paid monthly, shift allowance for those that will work the 1-9pm shift.

Company Description

Closing Date:

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