Quotation Estimator / Customer services

Contract:
Permanent
Category:
Full Time
Job Sector:
Customer Service
Region:
South Wales
Location:
Caerphilly, Merthyr Tydfil
Salary description:
£19000 - £21000/ annum Excellent benefits
Posted:
31/07/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
739324346

We are looking to recruit for a Quotation Estimator / Administrator reporting to the Team Leader.

The role consists of :

Preparation, processing and submission of quotations for product ranges.
Identifying "special" product requirements.
Providing technical advice to both internal and external customers.
Answering incoming calls in a professional manor and providing excellent customer service.Managing their quotes, updating records in liaison with both internal & external teams.

Key Responsibilities

Ensure that all key information is obtained in order to offer a suitable solution to the client for his project/application requirements.
Provide compliant and competitive solutions at all times.
To ensure that the correct pricing standards are adopted for the appropriate client / project.
Listen to the customers, identify and understand their needs & make sure that promises made are delivered.
Provide excellent customer service, being helpful, courteous and professional at all times, going that extra mile to deliver a great customer experience.
Meet agreed targets, KPIs and deadlines.
Work in a manor to achieve the company "Core Values" - Customer, Innovation, Quality and People

Competencies

Numeracy and analytical thinking

Problem solving, planning, organisation & time management

Manage customer relationships

Excellent attention to detail and problem solving skills

Possess energy, drive, ambition as well as a positive, 'can do, make it happen' work ethic and a keen attention to detail

Highly organised with excellent time management skills

A good communicator, influencer & team member

Adaptable to new situations and able to work under pressure

Patient and able to concentrate to reach the right conclusion

Company offer fantastic career and benefit package

Company Description

Closing Date:
28/08/2019

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