Customer Relationship Advisor

Customer Relationship Advisor

Location: Pencoed, Bridgend
Salary: £17,550 - £20,000 (2buy2 is a Living Wage Foundation employer).
Working Hours: Full time
Status: Permanent    

Background

As an organisation 2buy2 works on behalf of our customers throughout the UK to secure financial savings on their day-to-day costs - enabling them to use that money where it matters most. Our highest priority is focusing on achieving savings, adding value and to provide excellent customer service to all our clients.

What 2buy2 wants from our Customer Service Assistant:

To support all 2buy2 customers with their buying decisions, enabling them to save money, save time and buy with confidence. This is to be done with an attitude that provides a continual positive customer experience to build lasting relationships and encourage repeat business.

Responsibilities will include:

  • Provide a point of contact via phone, email, online chat and post for all individuals who have registered with 2buy2.
  • Contact 2buy2’s existing customer base, to promote key products, to develop an awareness of the overall service and benefit of 2buy2, and to understand their existing requirements and needs.
  • Organize and schedule customer enquiries to the appropriate departments within 2buy2 and/or suppliers.
  • Maintain and manage customer data appropriately, including passing this to approved suppliers when needed.
  • Resolve conflicting and complex issues relating to the customer journey.
  • Ensure positive and negative customer experiences are logged for appropriate marketing and corrective actions.
  • Approve new website user registrations daily.
  • Collaborate with cross-functional teams to ensure customers receive a high-quality service.
  • Implement company policies and procedures in providing good customer services.
  • Any other responsibilities as may be deemed fit by your line manager.

Qualifications and other skills we’re looking for:

People skills are the most important requirement for a customer service assistant at 2buy2, as it is the assistant’s role to represent the company to the public. At 2buy2 this means a customer service assistant needs the following to work effectively:

  • The ability to communicate well with customers through phone conversations, face-to-face contact, online chat and via email.
  • The ability to construct well written emails in a professional and courteous manner is essential
  • The ability to work well in a small team environment.
  • Flexibility to work a rotating shift pattern (8am – 4pm, 9am - 5pm). Experience of working in a procurement environment would be desirable.
  • A polite, friendly, patient and tactful manner, whether handling a complaint and solving problems or helping with an enquiry and potential sale.
  • Administrative skills including use of Microsoft Outlook, Excel and Word are essential. Previous experience using data entry systems is desirable.
  • The ability to work well under pressure and within tight timeframes.
  • Enthusiasm for the job.
  • A good understanding of the ethos and working practices of 2buy2.
  • A willingness and ability to listen to and follow instructions.
  • 3 years previous customer service experience in an Inbound and Outbound capacity is desirable.

What we can offer you:

In addition to a competitive salary we are offering the opportunity to work for a company that is experiencing a period of exciting growth. You will also get:

  • 30 days annual leave (including bank holidays)
  • Private Health Insurance
  • 3 days paid mission leave per annum to support a charity of your choice
  • Opportunities for further professional development
  • Pension
  • On site gym and subsidised canteen
  • Other benefits

To apply for this Customer Relationship Advisor role in Pencoed, please submit your current CV and contact details online.

Company Description

2buy2.com are a national buying group for UK businesses, charities, schools and churches, enabling our members to reduce costs and save time.

Closing Date:
27/08/2019

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