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IT Helpdesk Support Analyst

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£17000/ annum + up to 18% annual bonus scheme
Start Date:
Job Ref:

IT Helpdesk Support Analyst
Boots Hearingcare is one of the UK's leading hearing care providers which prides itself on a reputation for excellent service, great value for money and a unique customer-centric approach, which has resulted in continued growth.
Operating from over 500 locations across the UK, the team of over 600 colleagues deliver expert hearing care advice, hearing tests and solutions to thousands of customers every day.
The company takes delight in looking after its colleagues as much as its customers, by providing support and recognition, career development opportunities, a superb working environment and a great benefits package.
What will this role of IT Helpdesk Support Analyst entail?
Working as part of the Helpdesk team, as an IT Helpdesk Support Analyst you'll provide a 'one stop shop' service, giving essential support for any IT issues across the business as well as supporting all the company's IT systems and equipment.
Your duties will also include troubleshooting office PC's and the CRM system, installing any new hardware and software and managing backups and software updates. This is an excellent opportunity for someone who would enjoy a role where every phone call is different and where every problem has a different solution.
What will I need to be considered for this IT Helpdesk Support Analyst vacancy?
* Proven experience of troubleshooting a wide range of network, hardware and software issues
* Good working knowledge of IT administration (preferably CRM based)
* Fantastic problem-solving skills
* Energetic, enthusiastic and a natural communicator
* Great time management and organisational skills
What will I receive in return?
As an IT Helpdesk Support Analyst, you will be based within a well-established, growing business, where your efforts and performance will be noticed and rewarded.
Salary: £17,000, plus up to 18% annual bonus scheme
Attractive Benefits: Boots discount card (after 6 months probationary period), life assurance cover, health cash plan, long service awards, and annual leave entitlement starting at 20 days rising with length of service increments to a maximum of 30 days plus bank holidays.
Contract: Permanent, 37.5 hours per week working on a rotational basis between 8am and 7pm Monday to Friday, and on weekends between 8:30am and 4:30pm.
Location: Llandudno (Conwy County, North Wales)
All applications for this IT Helpdesk Support Analyst vacancy are to be submitted online, and strictly no agency calls or agency CV submissions

Company Description

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