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Office Manager

Full Time
Job Sector:
Administration / Office Work, Customer Service, Financial Services / Insurance
South Wales
Salary description:
Commensurate with experience
Start Date:
Global Response Ltd
Job Ref:

Office Manager


Full Time

Mid Level

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people travelling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves Global Peace of Mind®

We are looking to grow our team in our Cardiff, Wales office with people who share our energy and enthusiasm for creating the best experience for our employees. 

As the Office Manager, you will take ownership of our three office spaces – liaising with building management, overseeing vendors, health and safety, organising events, etc.  This position will also provide administration support for the European HR Manager and the Directors of the company to ensure a smooth business operation.

General Administration Support – Globally

  • Managing supplier contracts (cleaning, food, stationary, photocopier, etc)
  • Responsible for standard office procedures across all locations
  • Building maintenance – procurement of vendors for building related issues. Working with purchasing and legal to negotiate contracts and cost. Overseeing the maintenance work on the day and sign of with contractors;
  • Responsible for office security. Making sure all employees have relevant access around the building
  • Project based work, including but not limited to, reshuffling of staff seating, structural work in the building, and sometimes satellite office renovation support.
  • Ad hoc administrative support for the Managing Directors
  • Assist with office communications – updates, events, FUN, etc

Health and Safety

  • Ensure each office location is compliant with health and safety policies, procedures and documentation.
  • Complete annual H&S and fire risk assessment and organise any remedial work.
  • Organise training required for H&S Compliance

HR Support

  • Support/conduct first day HR inductions with new employees in the UK
  • Support the monthly payroll process liaising with the HR Coordinator and European HR Manager
  • Providing support to the European HR Manager with ad hoc administrative tasks.

Knowledge Skills Abilities (requirements)

  • 2-3 years’ experience in a professional office management role;
  • Excellent relationship building skills with employees, management and suppliers;
  • Strong attention to detail – ensuring the offering is immaculate and well-maintaned;
  • Excellent communication skills and proficient with Microsoft Office applications;
  • Ability to implement and maintain processes and procedures in a large, dynamic office;
  • Confident to spot inefficiencies in office systems and affect change where necessary;
  • Strong knowledge of Health & Safety standards;
  • An independent worker that is able to work with minimum supervision.
  • A ‘roll your sleeves up’ attitude, able to handle multiple tasks simultaneously.
  • Excellent time management and organisational skills, with flexibility towards managing priorities and work generally.
  • A pragmatic and ‘can do’ attitude, along with energy and enthusiasm.
  • Solid Microsoft skills in Word, PowerPoint and Excel and HRIS skills.


  • This position will be based in Cardiff City Centre, and will require regular visits to Redhill and Steyning.

IMG is committed to developing and maintaining working environments and practices, which ensure equality of opportunity in both the recruitment and advancement of staff.  IMG works on behalf of FCA Regulated Companies and will therefore carry out background checks.

By applying to this advert you acknowledge our privacy policy applies and give consent for the company to use your data in the manner we have indicated in our privacy notice which can be found on our careers page (

To apply for this role, please submit your details online by clicking here or the Apply Now button below.

Company Description

Global Response is an award-winning leader in travel medical assistance and claims management.

Established in 1998, Global Response has developed best-in-class operations, systems design and structure, cost containment and management, and fraud identification.

Underpinned by an extensive, worldwide agent network, Global Response is truly an international player in the market. With a multilingual customer support team, Global Response is capable of handling cases in any country 24 hours a day, 7 days a week, 365 days a year.

Global Response is an integral subsidiary of International Medical Group® (IMG®), a leader in global benefits and assistance services for more than 25 years.”

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