Customer Accounts Advisor - Barry

Contract:
Permanent
Category:
Full Time
Job Sector:
Hair / Beauty / Nails, Retail
Region:
South Wales
Location:
Vale of Glamorgan
Salary description:
Competitive
Posted:
03/07/2019
Start Date:
ASAP
Recruiter:
Brighthouse
Job Ref:
727824694

Customer Accounts Advisor (Driving License Required)

Location: Crawley

Salary: £18,860 Per Annum

Hours: 39 Hours (5 days Monday - Saturday) We are closed on Sundays!

Benefits: 22 Days holiday per annum, pension scheme & staff purchase


Adding value to people's lives… every day

BrightHouse is the UK's leading rent-to-own retailer, providing quality branded home electronics, domestic appliances and furniture via affordable weekly payments.

We are seeking an ambitious, people focused individual to provide excellent customer service and support to our account holders.

When unexpected problems arise, our Accounts Advisors are on hand to provide financial guidance and support to customers who have difficulty making payments for their items. They visit customers at home and meet with them in store, in order to find a resolution and help them get back on track


What will you be doing?
* Conducting home visits in line with the company collection policy and regulatory requirements.
* Drive a company vehicle with due care and respect
* Be a champion for excellent customer service, always seeking to meet customer needs
* Build positive relationships with customers, providing support and contact in the store in relation to the status of their accounts.
* Support customers to find appropriate resolutions to any payment queries or issues.
* Maintain accurate records of customer contact activity.

Required Skills:

What you need to apply:
* A full UK driving license
* Experience of working in a customer facing role
* Confident communication skills
* Ability to develop a positive face to face discussion with customers
* Team player and ability to work autonomously
* Good judgement and decision making skills
* Strong listening skills
* Calmness under pressure

Company Description

Closing Date:
31/07/2019

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