Customer Services Officer

Temp to Perm, Temporary
Full Time
Job Sector:
Customer Service
South Wales
Caerphilly, Merthyr Tydfil
Salary description:
£17000 - £17500/ annum
Start Date:
Job Ref:

Customer Service Officer


£17,000 - £17,500 per annum, plus commission following probation period.

Temporary to Permanent opportunity

Acorn Recruitment is currently recruiting Customer Service Officers, to join a reputable company in the electronics sector.

The role of the Customer Service Officer is to provide first-rate customer service to all relevant customers within their agreed area of operations, and when necessary, customers in general.

Job Duties:

* Following up contact with customers to obtain order numbers for outstanding quotes.

* Answering telephone calls from customers and third parties, and prioritising as required.

* Reviewing their own and generic mailboxes to ensure customer orders and notifications are promptly addressed and prioritised.

* Process orders received from customers.

* Confirm quotes and prices to customers.

* Ensure customers are made aware of the progress of their work, including any potential delays, and liaising with the Engineering department on customer communications.

* Researching potential future customers and liaising with external sales staff to develop opportunities.

* Developing relationships with customers in order to understand their requirements and maximise income for the Company by generating additional sales income.

Essential / Desirable Skills:

* Strong experience in a similar position.

* Technically proficient.

* PC Literate - basic level of skill required.

* High level of professionalism.

* Willingness to embrace feedback, learn from results and take responsibility for personal development to acquire new skills and share knowledge.

* Self motivated and results orientated.

* Excellent interpersonal, verbal & written communication skills.

For immediate consideration for the postion please apply

Company Description

Closing Date:

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