3rd Line Infrastructure Support Analyst

Contract:
Contract
Category:
Full Time
Job Sector:
IT / Technology
Region:
South Wales
Location:
Cardiff
Salary description:
£300 - £325/ day
Posted:
03/07/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
727553400

3rd Line Infrastructure Support Analyst - Cardiff
£(Apply online only) per day
3-6 months initially - extremely urgent position

We are seeking a highly experienced 3rd Line Infrastructure Support Engineer to join a large Enterprise level company in a BAU capacity.

You will be working within a dynamic and highly technical team in an agile framework using relevant toolsets. A key element of this role will be liaising with The Service Desk, Project Teams as well as IT Framework Partners providing appropriate assistance, guidance and technical solutions within the ITIL process around the systems you will support.

Around 2 years' 3rd Line Enterprise Level Support experience (including some good knowledge of large Data Centre Infrastructure, Architecture and Service Provision) would be ideal for this role. You should also be comfortable around desktop products and the associated infrastructure support in the following technical environment (ideally):

•Windows 2003/2008/2012 Server
•Microsoft Exchange & Microsoft Skype/Teams
•Microsoft SCOM
•Citrix XenApp 5 & above with provisioning services
•Active Directory, File & Print, DHCP, DNS
•VMware 4 and above

Typical responsibilities for this role will include:

•Assisting in managing internal and external IT partners to ensure that implementation of any new technologies fits into existing services &
infrastructure
•Being responsible for assisting with maintenance of all technologies
•Producing documentation to support systems.
•Improving and maintaining effective monitoring and alerting (e.g. SNMP) for all systems in your area of responsibility.
•Carrying out mentoring for the 2nd Line Team and Service Desk
•Ensuring security updates and system patches are maintained for all underlying desktop service systems under your responsibility.
•Ensuring compliance with change & release management procedures for all work carried out.

We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea.

If this sounds of interest to you please apply or call Matt on (phone number removed) for more information, thanks! ; )

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Company Description

Closing Date:
31/07/2019

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