Technical Support Engineer

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£21000/ annum (circa) + bonus + great benefits
Start Date:
Job Ref:

IT Technical Support Engineer
Pinacl is a leading entrepreneurial ICT managed services and ISP provider focused on crafting pioneering technology solutions to solve complex business problems, from driving innovation from flexible managed services through reliable wireless networks to integrated managed network infrastructure solutions. The company is part of the Boston Group, which has an annual turnover of circa £45m and a dedicated workforce of more than 250 employees.
What will this role of IT Technical Support Engineer entail?
As an IT Technical Support Engineer, you'll be responsible for office-based 1st and 2nd line technical support for voice, data and video networks, delivering outstanding levels of service whilst supporting and maintaining managed services contracts, installations and service desk. Duties will include but not be limited to:
* Fault-finding through to resolution and customer satisfaction
* Conducting technical installations and testing
* Supporting the delivery of server load balancing, voice, video and data services
* Managing voice and data network backups to reduce impact of hardware failure
* Providing a 24 hour on-call service in rotation with colleagues
What will I need to be considered for this IT Technical Support Engineer role?
* Proven experience in and advanced knowledge of network, VOIP and security
* Educated to degree level in IT or similar, along with a Cisco Certified Network Associate (CCNA) certification
* Ability to multi-task and work under pressure to meet strict deadlines
* Excellent customer service and communication skills, both written and oral
* Ability to work effectively as part of a team and using own initiative
* Full UK driving licence
A solid understanding of and experience in network management of Cisco, Solarwinds, NetXMS, HP Procurve, Ruckus, Meraki, Polycom and Mitel would be highly advantageous, although not essential.
What will I receive in return?
As an IT Technical Support Engineer, you'll be part of an exciting and dynamic team within an Investors in People accredited business that is large enough to deliver but still of a size that cares. Pinacl is committed to career progression with professional qualification paths and the company will encourage you to share new ideas, new technologies and solutions and be part of transforming the industry.
Salary: Circa £21,000 plus performance-based bonus
Attractive Benefits: 25 days annual leave plus bank holidays, pension, healthcare, life assurance, and cycle scheme vouchers.
Contract: Permanent, working 39 hours per week, Monday to Friday
Location: St Asaph (Denbighshire, North Wales). Just off the A55.
All applications for this IT Technical Support Engineer vacancy are to be submitted online, and strictly no agency calls or agency CV submissions

Company Description

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