Front of House - Concierge Parttime

Full Time
Job Sector:
Hospitality / Catering, Hotels / Leisure
South Wales
Salary description:
Start Date:
Fusion Students
Job Ref:

Fusion Students

Concierge / Front of House

Building and Location:

Zenith, Fusion Students

Cardiff ,CF104DG

Hours: 20 per week 5 out of 7 days including occaisional weekends ( take in turns with the team)


Fusion Students are an exciting, disruptive brand in the student accommodation sector. We create market-leading properties that provides our student residents with an exceptional lifestyle.

We require a part timer to set up and clear away our daily Grab & Go Breakfast offering(Mo-Fr) and accompany the students during the Breakfast hours. As part of our Front of House team you will also be responsible to deliver outstanding customer experience and sales achievements. You will be part of the success in mobilising and the operation of our brand new and the best purpose-built student accommodation in Cardiff and its surroundings. You will have a flair for service, determined to go the extra mile, and full of personality in order to deliverer sales successfully.

* Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
* Supports the creation of a positive, memorable experience for residents
* Set up and clear breakfast offering, stock controll and hygine management.
* Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
* Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
* Conduct viewings and deliver sales targets
* Supports events and activities within the community
* Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
* Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
* Undertakes marketing activities such as attending open days and leafleting to promote the property.
* Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
* Assists with summer community preparations, including move-in and move-out processes.
* Completes Health and Safety compliance activities in line with the Company's policies and procedures.
* Chase outstanding rent arrears following rent collection procedures in meeting property targets.
* Promote tenancy extensions and other revenue streams such as vending
* Raise purchase orders in accordance with procedures
* Ensure tenant refunds are completed in a timely manner and in line with company policy.
* Look to maximise efficiency of utilities.

The Successful Applicant provides
* Excellent customer service skills and significant experience in a customer facing service delivery role.
* Catering/ Food experience is an advantage, however training will be provided.
* Strong relationship building and influencing skills
* Culturally aware with the ability to adapt style and communications to suit audience.
* Friendly and approachable
* Proactive with a can-do attitude
* Good team player
* Ability to act autonomously, taking decisions and/or action when required.
* Excellent verbal and written communication skills
* Excellent organisation skills with the ability to multi task and prioritise

Company Description

Closing Date:

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