Contract Support

Full Time
Job Sector:
Property / Lettings / Surveying
South Wales
Newport & Torfaen
Salary description:
Start Date:
Job Ref:

CBRE Global Workplace Solutions 'Local Facilities Management' is a leading provider of facilities maintenance and support services in the built environment, working in partnership with some of the UK and Europe's best-known companies. We are a Company that prides ourselves on offering an excellent service and are growing at around 20% year-on-year.

We have an excellent opportunity for a dedicated Contract Support to join our expanding team:


Provide a comprehensive administrative service


Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

Positively respond to both our internal and external customers through effective communication and personal accessibility.

Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls on Concept. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.

Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

Understand procedures and processes and operate them to the required standard. Examples of these are:

1. Site Inductions

2. Timesheets

3. Co-ordination of billing application, calculating margins, raising invoices and submitting to client

4. Obtaining supplier quotes and uploading onto the internal system for client approval

5. Raising Purchase Orders when required

6. Maintaining the stationery supply

7. The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool

8. Liaising with the client regarding payment of invoices

9. Compiling of Contract Review pack

10. Logging hazards & customer feedback on the QHSE Management Portal

11. Organising training

12. Processing supplier invoices and resolving any queries

13. Updating of attendance planner

14. Arranging agency cover & submitting hours on portal

15. Reception cover if applicable

16. Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE

17. Compiling of Customer Monthly Report

18. Updating the CBRE Performance Portal as and when required

19. Conducting supplier surveys

20. Comprehensive spend tracking

21. Weekly report submission to include Wip, Debt, Invoice Pool and OPO updates

Achieve results within quality and time restraints.

Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

Actively participate in a diverse and effective team.

Convey messages and ideas clearly and openly. Involve people and influence decisions.

To carry out any reasonable request from management.



[Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

[Desirable] Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.


[Essential] Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.

[Desirable] PowerPoint and CAFM systems.


[Desirable] 3 years experience in a similar role.

[Desirable] Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.

[Desirable] Some financial / accounting experience would be an advantage.


Must demonstrate a strong sense of customer focus.

Excellent verbal, and good basic standard of written, communication skills.

Self-motivated and systematic.

Results/ task orientated, attention to detail and accuracy.

Excellent time management and organisational skills.

Commitment to continuous improvement.

Ability to work as part of a team, as well as independently.


Committed to customer service delivery.

Reliable and committed.

Confidential and discrete approach.

Calm manner, able to work under pressure and with changing demands and priorities.

Smart appearance.

Be flexible to work outside of core office hours from time to time

Company Description

Closing Date:

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