Handover Manager

Contract:
Permanent
Category:
Full Time
Job Sector:
Driving / Motor Trade, Logistics / Transport
Region:
South Wales
Location:
Cardiff
Salary description:
£22000 - £24000/ annum
Posted:
02/07/2019
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
728312074

Let's start with the facts

CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.

Achieving this goal will help us maintain our position as the UK's leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a £300 million annual turnover, 28,000+ annual retail sales, up to 5,000 cars in group stock at any one time, over 700 employees, 17 years of experience, 5 huge retail stores, and huge ambition for continued innovation and success.

The job in a nutshell

To organise and manage a team of Handover Advisors, using effective people processes in order to give a world class customer experience:

- Ensure headcount is in line with budget
- Follow recruitment and onboarding process to recruit new colleagues when required
- Proactively monitor and manage attendance of the team
- Manage the performance of the team ensuring they are achieving targets and exceeding business expectation
- Conduct 1-1 meetings, coaching plans, observations etc
- Delivering a consistent high quality of service for every customer, providing an outstanding welcome to all customers collecting a vehicle.
- Maintenance of the Team collection calendar, planning own time and activity accordingly.

What we expect from you

- You would ideally have some experience managing and motivating small teams
- Must have great organisational and communication skills
- Have some experience within a Customer Service environment

About us

CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.

As part of the Sytner Used Car Supermarket Group, our Purpose is to "Lead the Evolution of the Automotive Marketplace." This enables us to set the standard by which all other motor dealerships and car supermarkets are measured. The group has 9 huge retail stores, 7,000 cars in stock and great ambition for continued innovation and success

Company Description

Closing Date:
30/07/2019

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