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ICT Service Desk Team Leader

Full Time, Managerial / Executive
Job Sector:
IT / Technology
South Wales
Salary description:
£31, 620 pa
Start Date:
Job Ref:
ICT Service Desk Team Leader

ICT Service Desk Team Leader

Full Time / Permanent Position

£31,620 pa

Based at Newport Road, Cardiff

Linc has a fantastic opportunity for a Service Desk Team Leader to join our busy and thriving Technology team.

Employing over 600 members of staff, Linc has a strong reputation across South Wales as leaders in the field of high-quality social housing, affordable home ownership, ExtraCare schemes, sheltered housing, nursing homes and enterprise businesses, and we have ambitious plans for growth.

Reporting to the Technology Manager, the successful applicant will play a key role in providing a comprehensive Technology Service Desk.

Key tasks include:

  • Supervise and manage the Service Desk Team.
  • Produce and develop trending reports for common Service Desk Tickets.
  • Ensure a high level of Customer Service is delivered at all times.
  • Provide 1st and 2nd line support to all internal customers; recording and resolving helpdesk incidents and escalate calls to 3rd line support as appropriate.
  • Install, upgrade and support workstations and peripheral devices as required.
  • Lead in the deployment of new systems and provide one to one support.
  • Ensure that daily and routine system housekeeping tasks including the monitoring of events and system backups are completed.
  • Maintain asset records and make recommendations regarding equipment replacement/disposal and support agreement renewal. Perform audit checks of all ICT assets and report anomalies.
  • Assist in ensuring systems are secure, scalable and perform appropriately.
  • Report all incidences of security breaches, computer miss-use and virus incursion.

The successful candidate will have experience of working in a support / customer service environment, supporting users of Microsoft Operating systems and MS Office applications.

An ITIL or equivalent qualification and knowledge of desktop technologies, printer technologies (and communication methods), MS Office, email and web client applications, and network topologies is also essential.

You will need to build strong working relationships with colleagues across the business and third-party support agencies, therefore, the ability to communicate effectively to different audiences will be key.

So, if you're self-motivated, have proven leadership and customer service skills and think you've got what it takes, we want to hear from you!

Click here or the Apply Now button below

Closing date for applications is 15th July 2019 @ 11:59pm.

Company Description

Linc specialises in the provision of affordable housing, social care and health services in Wales. We are a socially responsible business and have successfully operated for over 30 years. Our business is made up of 3 distinct parts: Linc Homes, Linc Care and Linc Business Services.

Linc Homes provides social and affordable homes to rent and buy. We deliver a comprehensive management and maintenance service to our tenants.

Linc Care provides independent living services in Wales, including nursing care for elders. We have an exciting programme of expansion underway with career opportunities available for those who want to help us make a difference.

Linc Business Services provides IT, Finance, HR and Land & Property services across the business.

Closing Date:

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