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Assistant Manager, Swansea Private Rented Sector (PRS) Team

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£23, 462 per annum
Start Date:
The Wallich
Job Ref:

Assistant Manager, Swansea Private Rented Sector (PRS) Team

Reports To: PRS Development Manager

Term: Permanent

Based At: Swansea, Housing Options Offices

Salary: £23,462 per annum

Hours of work: 37.5 hours per week, predominantly Monday to Friday 9.00 - 17.00, flexibiltiy required

Closing Date: 12 Jun 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The Wallich Private Rented Sector (PRS) Access Team works in partnership with the City and County of Swansea Housing Options Teams to prevent homelessness and maximise opportunities for households to access good quality affordable private rented housing across Swansea.  The project facilitates access to the PRS through the provision of a bond guarantee certificate in lieu of the cash deposit required by landlords and letting agents. The PRS Access Team provides advice, information and support to applicants, tenants, landlords and letting agents in relation to areas such as, accessing and maintaining tenancies in the private rented sector, affordability, promoting good practice and ensuring compliance, in order to create sustainable tenancies within the private rented sector. The project adapts and develops in response to changing strategic and local need.

Purpose of Role

To provide assistance to the Project Manager in all aspects of the day to day running of the project and project development. To ensure relevant issues are brought to the attention of the Manager, along with deputising for the Manager when necessary.  To provide line management, ensure the team has a consistent understanding of the mission, values, aims, objectives and policies and procedures of both the organisation and the project, to ensure that reports and finance information is provided on time to Central Services, commissioners and funders and to ensure the consistent and equitable application of policies and procedures with respect to both service users and staff.

This role is subject to a Basic DBS Disclosure.

Person Profile


  • Demonstrable knowledge and understanding of working within the private rented sector.
  • Knowledge and understanding of current homelessness law Housing (Wales) Act 2014, legislation and regulations that affect the renting of properties within the private rented sector.  (e.g. Rent Smart Wales, Housing Health and Safety Rating System, tenancy agreements, HMO licenses’, notices, tenancy deposit protection).
  • Knowledge of benefits system, Housing Benefit, Universal Credit, welfare reforms and the potential implications to housing related support and vulnerable people living in the private rented sector.
  • Knowledge of property standards and landlord / agent responsibilities in relation to private rented sector accommodation.
  • Knowledge of barriers and support issues households may face when trying to access and maintain accommodation in the private rented sector.
  • Knowledge and understanding of support planning, risk and needs assessments.
  • Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities.
  • Knowledge and understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act).
  • Knowledge of the operations involved in running a property management service to landlords.


  • Experience of working with private rented sector tenancies, tenants, landlords and letting agents.
  • Working with legislation and regulations that affect the letting of properties within private rented sector.
  • Working with rental finances systems, such as rent accounts.
  • Experience of managing and leading teams and individuals is desirable.
  • Experience of working with individuals with complex needs.
  • Experience of housing related support or homelessness (this can be from personal perspective).
  • Experience of monitoring and reporting systems.
  • Experience of managing and controlling budgets is desirable.
  • Experience of communicating information both verbally and in written formats at all levels.
  • Experience of preparing reports to a wide-ranging audience.

Skills and Abilities

Working with Vulnerable People

  • Able to engage with diverse people and understand and value diversity.
  • Able to respect personal choice and work non-judgementally with people who hold different views and lifestyles from your own.
  • Able to work within and understand the importance of professional boundaries.
  • Able to manage conflict and effectively deal with challenging situations.
  • Able to analyse problems and develop logical practical solutions.
  • Able to work in a solution focused approach with effective motivational skills.
  • Effective interpersonal skills and emotional intelligence.

Community Partnership and Networking:

  • Able to professionally and effectively represent the wishes and best interests of clients and the organisation.
  • Ability to build beneficial relationships with a range of agencies and people at front line and senior levels.
  • Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice.
  • Confident and able to lone work on own initiative and without close supervision.

Project and Team Working

  • Ability to form positive working relationships with members of the team and the wider organisation.
  • Reliable and possess an understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
  • Be able to respond in a positive way to changes in the workplace.
  • Experience of organising resources and prioritising workloads to meet deadlines
  • Ability to gather and provide appropriate information and data.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to respond positively to the changing needs of the service and the organisation.
  • Committed to own continued professional development.


  • Driving licence and own vehicle is essential.
  • Able to work and travel across Swansea wider if needed
  • Ability to communicate in Welsh is desirable but not essential

Interview date: 27th June 2019

Induction details: New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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