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Desktop Support 3rd Line - Newport

Full Time
Job Sector:
IT / Technology
South Wales
Newport & Torfaen
Salary description:
£27000 to £31000 Per: annum
Start Date:
Job Ref:

Desktop Support 3rd Line

IntaPeople are working with an established client in Newport, who are seeking a 3rd line support desktop engineer. Having experienced rapid growth recently and who continue to develop their presence in the South Wales market, becoming a key employer in the area, we are seeking an enthusiastic, committed person to join their Service Delivery team as a Desktop Support 3rd Line.

As the successful 3rdLine Support Desktop Engineer, you will be responsible for the following:

- Creating SCCM Deployment Images and Packages
- Escalation point for 2nd line Desktop and IT Service Desk Support Team
- Identifying and Implementing Self Service and Automation processes to reduce manual effort
- Resolving User Equipment IT Service Desk & JoinerMoverLeaver IT Service Desk Tickets
- User IT Equipment Asset management
- Meeting room IT equipment maintenance
- IT Purchase order management
- Enhanced IT support for Senior Management
- Backup Management
- Mentoring 1st and 2nd Line Desktop Support

To apply for the 3rd line Desktop Support role, you will be able to demonstrate the following experience:
- 4+ years working within Information Technology and supporting end users
- Microsoft Desktop software knowledge (i.e. Windows 7/10, Office 2010/2013/2016)
- 2nd to 3rd line Microsoft Server Application knowledge (i.e. Exchange, Active Directory, SCCM )
- Working experience of ITIL processes and procedures.
- Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)

As well as the experience above, you will have experience working within a professional and busy IT Service Desk, have excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers.

To apply for this position, please forward an up to date CV,

By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business.

Company Description

IntaPeople is a specialist recruitment consultancy offering first-rate talent solutions within technology and engineering.

Established in 1994, we are experts in sourcing high quality candidates for a wide range of permanent, contract and temporary positions across Wales, the UK and Europe.

Our mission is to provide first-rate, honest and transparent talent solutions that exceeds both client and candidate expectations at every step of the relationship.

Through the range of recruitment, talent management and recruitment process outsourcing solutions we offer, we help both organisations and individuals realise their full potential.

Closing Date:

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