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WISE Mentor

Full Time
Job Sector:
Charity / Not for Profit, Education / Teaching, Nursing / Social Care
South Wales
Salary description:
£19, 566
Start Date:
The Wallich
Job Ref:

WISE Mentor

Reports To: WISE Project Coordinator

Term: Fixed until June 2021

Based At: Swansea

Salary: £19, 566

Hours of work: 37.5 hours per week, Monday to Friday 9am - 5pm with flexibility required

Closing Date: 28 May 2019 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The WISE (Working In Sustainable Employment) project at the Wallich is an innovative employability programme to support the people we work with to move into work, either with the Wallich or with our corporate partners across South Wales.

We recognise the vital role that work can play in getting people out of the cycle of homelessness, for good. The majority of those who access the WISE project require the right tool and support to overcome these barriers. The Wallich has tailored the WISE project in collaboration with service users to tackle these issues.

The WISE project supports participants to improve their chances of gaining employment through delivering pre-employment and soft skills workshops, industry standard qualifications and facilitating work placements.

The project works collaboratively with employers to source work related opportunities for those enrolled onto the project.

The WISE project is funded by the Hodge Foundation.

Purpose of Role

The WISE Mentor provides mentoring, pre-employability training, industry standard qualifications and works with local employers to create “on the job” experience through work placements; and offers continued support through the probationary period for those moving on into employment.

The WISE Mentor will be base in Swansea and will cover the Western Bay areas.

The post holder will deliver the programme, working closely with participants, Corporate Services, project staff and corporate partners to assist service users to gain and sustain employment. The post holder will make vital links across the organisation working closely with identified Job Coaches internally and externally. The role falls within the Participation and Progression Team supporting the implementation of the Involvement, Learning and Volunteering strategy.

Person Profile


  • Knowlede of welfare to work and the benefit system.
  • Knowledge of services available to assist long term unemployed and working age claimants into work.
  • Knowledge and understanding of legal frameworks in which The Wallich works, (e.g. POVA, Child Protection, Mental Health Act, Health & Safety at Work Act, Misuse of Drugs Act).

Experience and Qualifcation

  • Hold a PTTLS qualification or be willing to achieve.
  • Experience of working with vulnerable adults with complex needs on a one to one and group basis.
  • Experience of assessing and managing risk.
  • Experience of developing and delivering workshops and training sessions.
  • Experience of managing, monitoring and evaluating individual performance.
  • Experience of using database system to monitor outcomes.
  • Experience of supporting and working with volunteers.
  • Experience of cross sector working

Personal Qualities and Competencies

  • Able to form positive working relationships with members og the team, the wider organisation and corporate partners.
  • Understand the barriers that people who have experienced homelessness face when engaging in learning, volunteering and when seeking employment.
  • Able to understand and work within professional boundaries.
  • Able to manage conflict and effectively deal with challenging situations.
  • Able to gather and provide appropriate information and data.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to meet the changing needs of the service
  • Able to work with a non-judgmental approach and value diversity


  • Driving license and own vehicle is essential for this role
  • Ability to communicate in Welsh is desirable
  • Ability to work and travel across South Wales when required

Interview details: The interview will be the 4th June 2019.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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