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Senior Support Worker, Bridgend Bond Board

Part Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£19, 566 pro rata
Start Date:
The Wallich
Job Ref:

Senior Support Worker, Bridgend Bond Board

Reports To: Assistant Manager and Projects Manager

Term: Permanent

Based At: Bridgend

Salary: £19, 566 pro rata

Hours of work: 18.75 hours per week, to fit into a rota 3 days a week on two day week, every other Wednesday Thursday and Friday

Closing Date: 23 May 2019 12:00PM


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The project operates across Bridgend working with couples or single people, with or without children, who have been referred to Bridgend Bond Board to apply for a bond to access private rented accommodation. The project is an integral part of the provision for dealing with potentially homeless single and family groups, providing a link between Bridgend Housing Department and other providers, private rented landlords and Floating Support. The project is funded through the Section 180 funding grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

• Promoting Personal and Community Safety

• Promoting Independence and Control

• Promoting Economic Progress and Financial Control

• Promoting Health and Wellbeing

Purpose of Role

  • To administer the Bond Board Scheme;
  • To assist qualifying people with ensuring tenancies are set up in a manner that helps them to be sustainable;
  • To liaise with landlords and other agencies;
  • To ensure work is recorded and all administrative paperwork completed.
  • This role is subject to an Enhanced DBS Disclosure

Person Profile


  • Knowledge and understanding of current Homelessness Law, Tenancy Law and DWP Benefits, and the current legal framework within which you are expected to work.
  • Knowledge and understanding of the private rented sector, lettings agencies and/or tenancies.
  • Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.
  • Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
  • Knowledge and understanding of the need for professional boundaries.


  • Experience of working with individuals with complex needs.
  • Experience of the private rented sector (this can be from a personal perspective).
  • Experience of monitoring and recording systems.
  • Experience of working with diverse people in a non-judgemental way.
  • Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.
  • Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.
  • Experience of lone working on own initiative and without close supervision.
  • Experience of organising resources and prioritising workloads to meet deadlines.


  • Driving licence and own vehicle essential.
  • Ability to communicate in Welsh is desirable but not essential.

Induction details: All Wallich staff are required to attend a 5 day induction at the commencement of their employment.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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