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Customer Service Advisor – Job share

Part Time
Job Sector:
Customer Service, Charity / Not for Profit, Nursing / Social Care, Property / Lettings / Surveying, Contact Centre
South Wales
Salary description:
£10, 021 - £10, 641 per annum
Start Date:
Taff Housing
Job Ref:

Customer Service Advisor – Job share


17.5 hours per week

£10,021 - £10,641 per annum

Located in our Head office in Canton


We are looking for a motivated individual to join our customer service team with a passion for delivering high levels of customer service and helping people. The role of the Customer Service Advisor is to be the first point of contact for the association in person, online and via telephone dealing with a wide range of queries and problems. In addition to this the customer service team carry out a range of other administration and tenancy related duties.

If you’d like to join a forward thinking organisation with great benefits and good career opportunities then we’d love to hear from you.

You will be experienced in delivering high levels of customer service, have experience of working with vulnerable people and sometimes challenging behaviour, preferably in customer service type roll but this is not essential. You will be a clear communicator, able to work calm under pressure and represent the organisation in a professional and positive manner.

Closing Date: Wednesday 22nd May 2019 at 9am

Interview Date: Wednesday 29th May 2019

If you are interested in the above position please click ‘HERE’ or via the Apply Now button below and you will be redirected to the Taff Housing Website.

No Agency Calls Please

Company Description

Taff was established in 1975 to purchase and refurbish inner city homes that had fallen into poor condition.

Today it is a successful community based Housing Association with over 1500 homes in the Canton, Fairwater, Grangetown, Riverside and Butetown areas of Cardiff, as well as specialist supported housing projects for young women in Roath and Canton. Our Head Office, Alexandra House, is located in Canton, within easy reach for our Tenants. Taff is one of the best performing Housing Associations in Wales.
In addition to our landlord role, we are major support providers, having secured contracts from a number of local authorities in South East Wales. Taff is committed to equality of opportunity, and is keen to promote diversity in employment and service delivery.

Our strengths include specialist housing and support for BME communities, working with young women and their babies, family support, floating support for older people, and high level ‘forensic’ support. The Association has a commitment to excellence and to customer involvement, which has contributed to winning several awards and receiving the best Housing Association report in Wales from the Wales Audit Office.

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